Dipika Patkar

I have 8 years of work experience as Business Analyst in domains like lead management, loan processing, payment solutions and loyalty programs.

EXPERIENCE

May 2021 – September 2022

Senior Consultant, Capgemini o Implemented data governance and reconciliation dashboards which help in detection of anomalies for smooth financial audit.

o Created and presented weekly and monthly projects updates to the client.

November 2019 – February 2021

Business Analyst, Oppo Mobiles o Created user journey for financial application which provided services like Unified Payments Interface (UPI), personal loan, general insurance and digital gold applications.

o Closely worked with development and testing team to manage the production release of the application with user base of 70K

August 2018 – November 2019

Business Analyst, Loylty Rewardz o Created functional documents related accrual and redemption of loyalty points.

o Migration of accrual and redemption data of customers on new scalable platform.

o Worked on product concept to refine offers/ coupons based on customer profile.

October 2016 – August 2018

Business Analyst, Mobicule Technologies o Built lead management system for one of the largest banks in India which provided real-time lead data from aggregators to the bank representative.

o Worked on building web and mobile apps - Human resource application, travel booking application and survey application.

October 2014 – February 2016

Client Management Executive, Cirrius Technologies o Conducted requirement gathering sessions and created functional documents and wireframe for insurance application system.

o Worked on issue resolution of incentive management system and conducted sessions for end user training.

Atharva College of Engineering (Mumbai University, India)

62% (First Class)