Dong Ng

NY Branch Manager at Bluu, Inc. (2024-03 – Present)

Branch management and team leadership

• Lead and develop a high-performing team, including recruitment, training, performance management, and fostering a positive work environment
• Ensured exceptional customer service and built strong customer relationships to drive loyalty and repeat business
• Manage all branch operations, including budget control, expense management, compliance, and facility maintenance
• Oversee inventory management

Client Support Manager at Bluu, Inc. (2024-01 – 2024-03)

Client experience enhancement and relationship management

• Developed and implemented strategies to enhance client experience, including process improvements and training programs
• Collaborated with internal teams (sales, product, engineering) to ensure client needs were met and solutions delivered effectively
• Managed client relationships, addressing inquiries and resolving issues promptly and professionally
• Maintained accurate client records and ensured data integrity within CRM and other systems
• Analyzed client feedback, tracked performance metrics (including paper statement analysis for ISO partners and Direct Sales) and identified areas for improvement

Financial aid specialist at Long Island Business Institute (2017-11 – 2023-10)

Financial aid administration and student support

• Perform student needs analysis to determine Financial Aid eligibility for students based on their income, Family status and other factors if applied
• Evaluate and award Financial Aid to students in accordance with Federal, State, college regulations, Policies and operating guidelines
• Advise and assist students with Financial Aid applications and other issues or concerns as they arise
• Requests additional information for incomplete or inconsistent applications needed to perform accurate analysis
• Process FAFSA application for students
• Inputs information, changes, corrections, or new awards into database
• Maintain, organize, and monitor students' financial aid files and accounts
• Share information with Bursar department updates of student accounts
• Participate in school activities, graduation, professional development/in-service workshop and seminars

Project Manager at Yuan's Construction Inc. (2011-11 – 2017-11)

Project management and coordination

• Act as the point of contact and communicate project status adequately to all participants
• Coordinate activities, resources, equipment and information
• Issue all appropriate legal paperwork
• Liaise with clients to identify and define project requirements, scope and objectives
• Make certain that clients' needs are met as the project evolves
• Monitor and track project's progress and handle any issues that arise
• Plan and direct staffing, and performance evaluations to develop & services
• Price check and purchase materials
• Report and escalate to management as needed

Associate in Occupational Studies in Business Management – Long Island Business Institute (2010-10)