NY Branch Manager at Bluu, Inc. (2024-03 – Present)
Branch management and team leadership
- Lead and develop a high-performing team, including recruitment, training, performance management, and fostering a positive work environment
- Ensured exceptional customer service and built strong customer relationships to drive loyalty and repeat business
- Manage all branch operations, including budget control, expense management, compliance, and facility maintenance
- Oversee inventory management
Client Support Manager at Bluu, Inc. (2024-01 – 2024-03)
Client experience enhancement and relationship management
- Developed and implemented strategies to enhance client experience, including process improvements and training programs
- Collaborated with internal teams (sales, product, engineering) to ensure client needs were met and solutions delivered effectively
- Managed client relationships, addressing inquiries and resolving issues promptly and professionally
- Maintained accurate client records and ensured data integrity within CRM and other systems
- Analyzed client feedback, tracked performance metrics (including paper statement analysis for ISO partners and Direct Sales) and identified areas for improvement
Financial aid specialist at Long Island Business Institute (2017-11 – 2023-10)
Financial aid administration and student support
- Perform student needs analysis to determine Financial Aid eligibility for students based on their income, Family status and other factors if applied
- Evaluate and award Financial Aid to students in accordance with Federal, State, college regulations, Policies and operating guidelines
- Advise and assist students with Financial Aid applications and other issues or concerns as they arise
- Requests additional information for incomplete or inconsistent applications needed to perform accurate analysis
- Process FAFSA application for students
- Inputs information, changes, corrections, or new awards into database
- Maintain, organize, and monitor students' financial aid files and accounts
- Share information with Bursar department updates of student accounts
- Participate in school activities, graduation, professional development/in-service workshop and seminars
Project Manager at Yuan's Construction Inc. (2011-11 – 2017-11)
Project management and coordination
- Act as the point of contact and communicate project status adequately to all participants
- Coordinate activities, resources, equipment and information
- Issue all appropriate legal paperwork
- Liaise with clients to identify and define project requirements, scope and objectives
- Make certain that clients' needs are met as the project evolves
- Monitor and track project's progress and handle any issues that arise
- Plan and direct staffing, and performance evaluations to develop & services
- Price check and purchase materials
- Report and escalate to management as needed
