Donna Lewis

Accomplished results- oriented professional, with years of progressive leadership experience, ready to transition those skills to a career where I can employ my versatility and skills to their mission. I’m looking for an organization that offers support, professional development and growth.

Willing to relocate: Anywhere Authorized to work in the US for any employer

Practice Manager - Lentz Plastic Surgery - Ormond Beach, FL

(2024-08)

• Operating daily business activities efficiently and overseeing overall patient satisfaction.
• Achieving daily, weekly, and monthly revenue goals.
• Managing a team of 10 FTEs to maximum productivity.
• Daily accounting for previous day’s revenue (cash, credit card, check, financing).
• Overall accountability for office functions
• Overseeing staff and physician schedules.
• Managing staff and ensuring effective teamwork throughout the office.
• Interview, hire, and train new employees as needed.
• Coach team members to maximize their effectiveness to be able to achieve the highest possible level of patient service.
• Processing payroll and responsible for overseeing each team member’s hours to ensure that overtime pay is kept to a minimum.
• Ordering medical and office supplies. Managing inventory.
• Periodically review all vendor contracts.
• Create aggressive and realistic revenue goals and ensure that those goals are being met/exceeded.
• Responsible for the overall look and appearance of the center.

Office Manager - Jupiter Dermatology and Hair Restoration - Vero Beach, FL

(2022-10 - 2023-11)

• Responsible for ensuring the delivery of effective quality care to patients, leading and supporting team members in daily operations and upholding the vision and mission of the Practice.
• Partner with providers, and staff to manage practice operations including patient care and retention, personnel management, and workflow of the office and clinical team members.
• Monitor and maintain performance practice standards; ensuring defined target standards for number of patient appointments, staffing productivity, patient experience and other business performance standards are met.
• Implement policies and procedures that ensure efficient operations supporting both administrative and clinical functions.
• Identify and apply cost saving and revenue enhancing opportunities.
• Manages inventory of necessary supplies, equipment, technology, and other resources necessary for high quality patient care and efficient function of the practice.
• Evaluate performance of all office team members, provide effective communication giving timely feedback and empowering team member to do their jobs well.
• Conduct onboarding process by training and evaluating new team members.
• Manager HR department, and process payroll.
• Compliance officer for OSHA, HIPAA and Biomedical waste to cultivate a culture of compliance that adheres with local, state and federal regulatory requirements.
• Paying vendors
• Assume responsibility for patient flow processes. Strategize to improve efficiency and eliminate barriers that impact patient care.
• Works well in a team environment building and inspiring good working relationships to accomplish common tasks in a collegial manner.
• Adheres to the Jupiter Dermatology and Hair Restoration Mission Statement.

Site Manager - The Dermatology Group - Mount Dora, FL

(2021-07 - 2022-07)

• Serve as a liaise between employees and management
• Oversee daily operations, payroll and ordering supplies
• Employee supervision of the clinical, clerical and aesthetics departments
• Coordinate employee schedules, ensuring adequate coverage
• Enforce all workplace policies and procedures
• Coordinate training and professional development, encouraging learning, teamwork, and putting patients first
• Interacting with patients and addressing any concerns or complaints
• Conducting regular staff meetings and performance reviews
• Onboarding and training of new team members
• Provide leadership, guidance and organizational expertise to support staff
• Ensure all equipment and facilities are clean and useable
• Promoting team cohesion to ensure the practice runs effectively and meets objective

Office Manager - Kwan Dermatogy & Cosmetics - San Francisco, CA

(2020-07 - 2021-04)

• Monitor monthly, quarterly and annual Profit & Loss, monthly goals, marketing, events
• Ensure cost management throughout the year
• Direct oversight areas of sales, aesthetics, billing/collections, patient relations, surgery, scheduling, compile, run daily and monthly reports, checking in and checking-out patients, assistant with procedures
• Maintain and manage practice facilities, inventory, ordering supplies
• Handle all recruiting, terminations, administer performance evaluations and coaching, training
• Process payroll, handle all benefits administration (health, dental, vision, 401k, etc.)
• Oversee staff scheduling and approve/track PTO request
• Monitor, maintain staff credentialing and privileging
• Maintain compliance, monitor risk with HIPAA, Patient Rights, State and Federal regulatory agencies

Practice Manager - Natural Image OC Dermatology and Cosmetic Surgery - Laguna Niguel, CA

(2019-04 - 2020-07)

• Responsible for managing all administrative and operational functions, development and the success of the practice including, staff scheduling cash reconciliation, checks and balances.
• Responsible for several providers and staff members. Experienced in general dermatology, MOHS, cosmetic dermatology and cosmetic surgery
• Managed human resources including hiring, orienting, training and evaluating staff. Ensured the facility was compliant with regulatory agencies
• Developed and implemented strategies, created monthly marketing specials, ensured adequate stock, facilitated monthly meetings.
• Experienced with electronic practice management and medical records.

Practice Manager - Sono Bello Cosmetic Surgery Center - Cranberry, PA

(2017-12 - 2018-11)

• Maintained the day to day operations of an AAAHC cosmetic surgical center and treatment spa including staff, scheduling, sales, aesthetic spa, cash reconciliation and operational checks and balances.
• Working with medical and non-medical staff, developing and managing company values, policies and procedures, events
• Responsible for sales goals, KPI's, meeting key metrics, recruiting, onboarding training, coaching, counseling, corrective action, planning, monitoring appraising, supervising and evaluating all staff members
• Maintain legal and accreditation compliance concerning federal state and local regulations; supporting and upholding department policies, objectives, quality improvement, safety, and environment and infection control
• Provide recommendations and follow-up actions to operational inefficiencies
• Maintain efficient appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.

Location Manager- Multiple Locations - Advanced Dermatology & Cosmetic Surgery - Waterford Lakes-Fort Lauderdale, FL

(2015-12 - 2017-09)

• Monitor and manage monthly, quarterly and annual Profit & Loss and marketing
• Ensure cost management throughout the year
• Direct oversight areas of sales, aesthetics, spa, billing/collections, patient relations, surgery referrals and scheduling, compile and run daily and monthly reports, attending meetings
• Maintain and manage practice facilities,
• Handle all recruiting, terminations, administer performance evaluations and coaching
• Process payroll and handles all benefits administration (health, dental, vision, 401k, etc.)
• Oversee staff scheduling and approves/tracks paid time off (PTO) request
• Monitor and maintain staff credentialing & privileging
• Maintain compliance and monitor risk with HIPAA & Patient Rights State & Federal regulatory agencies
• Manage relationships with referring physicians and dermatology community

Cosmetic Sales Consultant/Paramedical Aesthetician - My Looks Plastic Surgery Clinic - Winter Park, FL

(2013-10 - 2015-12)

• Managed plastic surgery patient stats, sales, spa, schedule surgeries, kept track of new plastic surgery patient referrals, walk-in consults, phone consults and surgery email inquires
• Reviewed the doctor's treatment recommendations with the patient, discussed the doctors background, training, and reviewed photo books of previous surgeries
• Coordinated care for surgery patients, including initial contact, pre and post-operative appointments, coordinated testing, records retrieval and financial quotes
• Assisted the Marketing Director with marketing duties. Maintained and update the practice's on-line presence
• Educated patient, developed specific treatment plans and recommend products to enhance their appearance, performed various aesthetic procedures

Location Manager - Advanced Dermatology & Cosmetic Surgery - Altamonte Springs, FL

(2012-07 - 2013-10)

• Monitored and manage monthly, quarterly and annual Profit and Loss
• Ensured cost management throughout the year and year-to-year
• Direct oversight areas of sales, spa, billing/collections, patient relations, surgery referrals and scheduling, compile and run monthly meetings
• Maintained and managed practice facilities, oversaw patient relations
• Handled all recruiting and terminations, administered performance evaluations and coaching
• Processed payroll and handled all benefits administration (health, dental, vision, 401k, etc.)
• Oversaw staff scheduling and approved/tracked PTO request
• Monitored and maintained staff credentialing & privileging
• Maintained compliance and monitored risk with HIPAA & Patient Rights State & Federal regulatory agencies
• Managed relationships with referring physicians and dermatology community

Manager Cosmetics Sales Consultant/ Aesthetician/Medical Assistant - Pali Med Spa - Orlando, FL

(2007-12 - 2012-07)

• Supervised staff and ensured effective interactions and efficient work flow
• Implemented office policies and procedures. Managed and coordinated all office and spa daily activities
• Utilized strong selling skills during patient consults and treatment education
• Oversaw the coordination/supervision of the office, outlined patient financing options
• Coordinated and updated credentialing information, conducted staff meetings
• Motivated employees to achieve peak productivity and performance
• Fostered strong relationships with referrals, clients and vendors
• Established priorities and carry task to completion, analytical & problem solving
• Well-developed time management, interpersonal and team building skills

Manager, Clinical Assistant/Cosmetic Sales Consultant/Paramedical Aesthetician - Eterna M.D. Medical Rejuvenation Center - Lake Mary, FL

(2005-04 - 2007-11)

• Managed front and back office in a medical rejuvenation center/spa specializing in age management, fillers, vein therapy, laser hair removal, resurfacing and cellulite therapy
• Consulted with patients, sold products and services, ensured the quality of delivered product and services to the highest level of patient comfort and satisfaction
• Performed aesthetic treatments, assisted physicians as Clinical M.A.
• Performed Outside sale and marketing
• Provided continuing training and mentoring to staff, performed inventory, payroll, commissions, trade shows, negotiated products and equipment sales with vendors
• Recruited qualified staff, customer service, scheduling of employees and patients

Director of Clinical Aesthetics, Paramedical Aesthetician - Advanced Dermatology & Cosmetic Surgery - Oviedo, FL

(2002-04 - 2005-04)

• Directed all aesthetic clinical and spa operations, sales and staff in assigned territory
• Worked as Skin Care Coordinator, conducted client consults, performed aesthetic treatments
• Participated in the recruitment, screening and selection of all aesthetician new hires
• Optimized organizational resources and closely monitored budgets and expenditures
• Reported to the Vic President, Derm/ACS Operation

Associate - Florida College Health Sciences