Lori Wirtner

Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.

PRACTICE MANAGER - Mount Nittany Physicians Group - USA

(2024-04 - 2026-10)

• Managed the Gastroenterology and Neurology departments
• Directed daily office operations, ensuring smooth patient flow and coordinated administrative support.
• Oversaw electronic health record updates, safeguarding documentation quality and compliance standards.
• Coordinated provider calendars, referrals, and follow-up appointments to maintain continuity of care.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

MANAGER - LIFE Geisinger - Lewistown, PA

(2022-03 - 2024-02)

• Managed program operations to ensure services supported patient-centered care goals and organizational standards.
• Supervised daily clinic operations, including staffing coordination, scheduling oversight, and workflow management.
• Coordinated assistance with team initiatives focused on improving participant quality of life and supporting independent living skills.
• Coordinated responsive support across departments to maintain operational continuity.

OFFICE MANAGER - UPMC - Huntingdon, PA

(2013-09 - 2021-10)

• Hired as Certified Medical Assistant and promoted to Office Manager in 2017
• Reviewed and completed scheduling for physicians, medical staff, and medical students to ensure efficient operations.
• Managed three offices in Huntingdon, PA, overseeing 30 medical and professional staff to maintain high standards of care.
• Instrumental in the establishment of satellite clinic for UPMC
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Resolved patient and staff concerns promptly, maintaining smooth communication across departments.

BUSINESS OWNER/OPERATOR - Lori's Cake Creations - Tyrone, PA

(1996-09 - 2014-10)

• Operated as sole proprietor, managing marketing, sales, and financial operations
• Ordered supplies based on inventory levels
• Produced homemade baked goods for wholesale and retail distribution
• Coordinated fundraising activities to support the non-profit organization through baked goods sales.

CERTIFIED MEDICAL ASSISTANT - The Grier Boarding School - Tyrone, PA

(2012-08 - 2013-09)

• Worked at infirmary of of private school system with 300+ female students of various cultures and ethnicities
• Supported RN in medication administration and comprehensive inpatient care
• Arranged appointments and transportation for students to doctors office/ER
• Administered necessary medical procedures to ensure patient care

CERTIFIED MEDICAL ASSISTANT - Clearbrook Family Medicine - Tyrone, PA

(2005-12 - 2013-09)

• Aided physician in delivering quality care to patients
• Preformed lab studies, EKG's, CLIA waved testing, and administered injections
• Assisted Physician with short procedures including biopsies, wound care, and manipulatory therapy.
• Coordinated patient triage through phone calls, appointment scheduling, and specialist referrals
• Facilitated transition to electronic medical records system for improved efficiency
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Obtained insurance authorizations for specialized testing
• Educated patients on procedures, medications, and physician instructions to improve understanding and adherence.

CERTIFIED MEDICAL ASSISTANT - VA Medical Center and Independent Clinics - Altoona, PA

(1985-01 - 2005-01)

• Maintained confidential health records, immunization files, and compliance and documentation
• Helped facilitate and modernize medical records and reporting system to an electronic version.
• Prepared lab specimens for diagnostic evaluation.
• Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

Bachelor of Science - Health Care Administration - Capella University (2023-03)

Associate of Science - Medical Assistant - Mount Aloysius College