Dorothy Martinez

To excel in providing customer service with the ability to advance within the company. Energetic and enthusiastic. Detail and goal oriented. Excellent communicator and negotiator. Enjoys fast paced environment with variety. Motivator and team player.

Fraud Operations Specialist - Citi

(2019-05)

• Assist customers with fraudulent activity on retail credit cards

Customer Care Rep II - Anthem

(2017-10 - 2018-01)

• Assisting members with insurance information
• Providing them with claims information and benefits information

Health Program Rep I - Anthem

(2015-11 - 2017-10)

• Enrolling members in Health and Wellness Programs that assist with better health

Warehouse assembly work - Otterbox

(2015-04 - 2015-11)

• Assemble phone cases and package them for shipment

Customer Service - Sprint

(2015-04 - 2015-06)

• Assist customers with phone bill and making payments on account and payment arrangements

Warehouse assembly work - Otterbox

(2014-10 - 2015-04)

• Assemble phone cases and package them for shipment

Concierge - Urban Lending Solutions

(2013-11 - 2014-04)

• Taking calls assisting customers with documents for refinancing their homes

Escalations / Floor Walker / Customer Service Rep - Convergys

(2012-10 - 2013-11)

Call center. Meeting sales quotas while taking inbound calls. Navigating through multiple programs while assisting customers. Floor walker duties include assisting agents with questions and escalated calls. Escalations agent for when customers request to speak with a supervisor.

• Escalations (April 2013 - November 2013)
• Floor Walker (December 2012 - April 2013)
• Customer Service Rep (October 2012 - December 2012)

Technical Support Representative - Adecco USA

(2011-10 - 2012-04)

• Assist customer with technical questions on Apple products
• Followed schedule to maintain adherence goal
• Handled calls in a timely manner

Cater Agent - Frontier Airlines

(2009-08 - 2010-05)

• Cater aircraft with food and beverages before a flight departs
• Maintain strict safety procedures in a secured environment

Sales - Dillard's

(2008-10 - 2009-04)

• Tend to customers and assist them with the latest fashion
• Held to sales quotas

Customer Service - Afni

(2007-07 - 2007-12)

• Help customers with prepaid Verizon cell phone services

Registered Medical Assistant - Dr. Michael Mckee

(2008-10 - 2008-11)

Temporary

• Answered phones, scheduled and confirmed appointments, verified insurance and pulled medical records

Medical Assistant Extern - Gerardo Vazquez Family Practice

(2008-06 - 2008-08)

Temporary

• Took vital signs, answered phones, scheduled and confirmed appointments, urinalysis, EKG's, took payments, filed medical records, verified insurance, pulled medical records, and assisted with workers compensation

Admissions Representative - Six Flags Fiesta Texas

(2007-07 - 2008-02)

• Front gate admissions
• Checked tickets and let guests into park

Customer Service - Washington Mutual

(2006-07 - 2007-01)

• Help bank members with their accounts and provide information to customers

Collections agent - Chase Bank Card Services

(2003-01 - 2005-12)

• Assisted card holders as they called in as well as making calls and taking payments for card holders on their credit card accounts
• Provided outstanding customer service

Registered Medical Assistant - Kaplan Career Institute (2003 - 2005)