Drea V

Results-driven Sales and Account Management Professional with 11+ years of experience in high-volume outbound calling, client engagement, and revenue generation. Expert in utilizing Sales CRM platforms to solicit high-value contracts and maintain complex donor-style retention strategies. Proven track record of meeting strict performance metrics, executing script-based solicitation, and leveraging active listening to maximize occupancy tracking and project efficiency.

Remote Sales Account Manager - AMERIGAS - REMOTE

(2021-06 - 2025-07)

• Executed high-volume outbound calling campaigns using Salesforce CRM to maintain and engage a book of over 400 high-value accounts, ensuring consistent data entry and record accuracy.
• Solicited and secured new national supply contracts worth over $7 million annually by adhering to strategic communication scripts and leveraging active listening to identify client pain points.
• Maintained a donor-style retention rate of 87% through proactive engagement and conflict resolution, consistently meeting monthly engagement and occupancy tracking quotas.
• Marketed and sold proprietary data-driven management software, utilizing high computer proficiency to demonstrate technical solutions during telemarketing presentations.

Customer Experience Manager - DENT CONCEPTS OF CANADA - REMOTE

(2016-10 - 2021-02)

• Managed a team of 18 outbound telemarketing representatives, overseeing call center operations and ensuring strict script adherence to maximize project efficiency.
• Engaged C-Suite executives at major insurance companies to solicit long-term logistical partnerships, successfully closing 11 enterprise-level accounts.
• Directed all training and onboarding for 18 CSR representatives, focusing on conflict resolution, donor management principles, and professional communication standards.
• Executed company-wide customer relations initiatives that improved brand loyalty and retention metrics by implementing systematic outbound follow-up procedures.

National Account Manager - RESTAURANT TECHNOLOGIES INC. - REMOTE

(2012-04 - 2016-09)

• Managed 300+ key regional accounts through high-volume outbound calling and telemarketing, maintaining high donor-style engagement and retention levels.
• Met and exceeded quarterly expansion targets by 35% through tactical audience targeting and disciplined execution of solicitation outreach.
• Solicited feedback and collaborated with CFOs and GMs to maintain performance-driven targets across hundreds of franchise locations.
• Achieved Top 3% Presidents Club status for three consecutive years by consistently meeting strict project efficiency metrics and outbound solicitation quotas.

Associates in Culinary/Hospitality - Culinary/Hospitality - SAIT SCHOOL OF HOSPITALITY & CULINARY ARTS (2021-01 - 2023-01)

Associate of Science - Marketing - ARKANSAS STATE UNIVERSITY