IT Systems Administrator & Technical Support Specialist
Highly skilled IT professional with 15+ years of experience in systems administration, desktop support, network infrastructure, and project management across industries like healthcare, retail, telecommunications, government contracting, and higher education. Proven expertise in Windows environments, Active Directory, hardware/software troubleshooting, cabling, and system migrations. Adept at delivering end-to-end IT solutions, supporting enterprise systems, and collaborating with stakeholders to optimize technology performance.
Core Competencies:
- Systems & Network Administration: Strong Windows server administration (2003-2012), Active Directory, Group Policy, Exchange, DNS, VPN, VMware, scripting (PowerShell), and Cisco networking.
- Technical Support & User Solutions: Hands-on troubleshooting of desktops, laptops, printers, POS systems, and mobile devices; adept at providing remote and on-site support to end-users, including executive leadership.
- Infrastructure & Cabling: Extensive experience with data center buildouts, cabling (Cat5e, Cat6, Fiber), rack installations, and network testing (Fluke).
- Project Leadership: Managed large-scale system deployments, tech refreshes, and infrastructure upgrades across multiple sites; guided cross-functional teams.
- Customer Service & Communication: Trusted advisor to internal teams and executive staff; skilled in training, mentoring, and ensuring smooth IT operations.
Key Roles & Achievements:
- SCL Health: Provided Tier II support for 4,200 end users and 5,000 nodes; led projects involving Room Wizards, digital status boards, and server infrastructure.
- US Beef Corporation: Supported 57 Arby’s locations across multiple states; managed POS systems, Cisco routers/switches, and network troubleshooting.
- Steamboat Resort: Maintained IT infrastructure across the resort; led cabling projects, fiber installations, and AutoCAD/GIS system administration.
- Lockheed Martin: Delivered desktop support and system migration services for internal teams and government contracts (Army, NASA, DoD).
- Linx: Built data center infrastructure with large-scale cabling installations; tested and terminated copper and fiber optic cabling.
- All Copy Products: Managed 16 small business environments, including server builds, network configurations, and hardware upgrades.
Technical Expertise:
- Software: Windows Server (2003-2012), Active Directory, Group Policy, VMware, Microsoft Office Suite, Exchange, Symantec, PowerShell, SAP, VPN.
- Hardware: Servers, desktops, printers (Ricoh, Lexmark, HP), Cisco routers/switches, cabling (copper & fiber), datacenter racks, POS systems.
- Certifications: Information Technology Certificate (2007), MCSE coursework completed (Win7, Server 2008 R2, AD, GP).
