Service Manager
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Automotive Service Manager | Proven Leader in Service Department Turnarounds
Born and raised in the automotive business, this industry is my life, and I’m incredibly grateful for everything it continues to teach me. With a deep-rooted passion for service excellence, I have a proven track record of transforming underperforming service departments into top-performing, high-profit operations.
I have successfully turned low CSI scores into the highest in the region by implementing strategic process improvements, enhancing customer service training, and optimizing workflow efficiency. My expertise includes diagnostics, repair processes, service sales, warranty administration (Ford, Toyota, Hyundai), and inventory control.
Beyond leadership, I excel in financial management—creating service menus that drive substantial gross profit increases and effectively analyzing DOCs to monitor and control expenses. I am an expert problem solver with comprehensive knowledge of dispatching service work and technician scheduling to maximize departmental profitability.
Training and developing underperforming service advisors is one of my core strengths, ensuring teams operate at their full potential. Additionally, I am highly proficient in all major DMS platforms, including CDK, Reynolds & Reynolds, and DealerTrack.
Service Director-HayesCDJR
Service Manager-Stone Mountain Toyota
Service Advisor-Nalley Toyota of Roswell
Technician-Toyota Mall of GA
Bachelors in Business from Georgia state university
