Dustin Billing

Detail-oriented Warehouse Distribution Lead with 6 years of experience in inventory management and operational efficiency within the logistics sector. Proven expertise in supervising teams of 15-20 personnel, achieving a 98% inventory accuracy rate, and enhancing order processing to meet client expectations. Skilled in forklift operation and process improvement, with a strong focus on training and mentoring staff to optimize performance and reduce costs.

Import/Export Specialist at Expeditors (2022-11 – 2026-10)

• Responsible for unloading all inbound GNS trucks and receiving the freight though TWMS. Assigning freight by customer and zone.
• Operated in a TSA bonded warehouse. Interfaced with internal customs agents to screen and clear freight for final destination deliveries.
• Aligned very closely with our onsite Cartage company to ensure accurate and timely deliveries for 100+ customers.
• Load local box and 53' trailers and efficiently route them to maximize time and deliveries.
• Use of RF scanning to accurately ship/receive and to maintain a 98% inventory accuracy.
• Continues training ranging from DG to various safety and company compliance mandates
• Operating a standup from lift for 8-10 hours on a continues basis 5 to 6 days a week

Warehouse Distribution Lead at Expeditors (2021-03 – 2022-11)

• Oversaw 15 to 20 warehouse personnel in a pick/pack environment, ensuring efficient order processing and team coordination.
• Allocated, picked, packed, and shipped 600+ orders per day, maintaining high accuracy and meeting client expectations.
• Decreased staffing by 50% through process improvements and aligning workload based on skill and merit, reducing costs.
• Utilized EDMS for order allocation, inventory control, and RF technology to pick customer orders, improving operational accuracy.
• Led daily huddles and weekly recaps with internal management, and conducted weekly business reviews with the client to align on goals.
• Managed staffing thresholds and time cards through Ceridian/Dayforce portal, ensuring compliance and accurate payroll.
• Handled vacation requests based on business needs and staffing, maintaining adequate coverage and operational continuity.
• Implemented the first cross-training workshop to create redundancy, enabling smoother transitions during rapid business changes.

Warehouse Inventory Specialist at Expeditors (2020-11 – 2021-03)

• Maintained inventory control for 26 clients, ensuring accurate stock levels and timely reporting using advanced tracking systems.
• Conducted regular cycle counts to identify discrepancies and improve inventory accuracy, reducing errors and supporting operational efficiency.
• Processed inventory adjustments and controlled batch approvals, achieving compliance with company standards and minimizing financial discrepancies.
• Held direct P/L accountability, monitoring costs and contributing to improved warehouse profitability through careful resource management.
• Operated turrets, stock pickers, pallet riders, and forklifts to efficiently move and organize inventory, supporting daily warehouse operations.

Senior Operations Manager at Empereon-Constar (2020-07 – 2020-11)

• Devised, deployed, and monitored processes to boost long-term business success, increasing profit levels by 10% month over month.
• Trained, coached, and mentored staff to support smooth adoption of new verticals within multiple campaigns, enhancing team adaptability.
• Implemented operational strategies and built customer and employee loyalty through daily agent-to-client engagement and tri-level coaching exercises.
• Interacted with senior partners and customers to build connections, nurturing relationships that supported business growth and retention.
• Chaired weekly meetings with executive leadership to identify improvement opportunities, establish milestones, and tailor products to individual markets.
• Promoted positive customer experience by supervising and managing various sales floors across multiple sites, ensuring high service standards.
• Increased sales by 52% by establishing goals, overseeing performance, and validating execution of the DFM coaching model and Empereon process.
• Collaborated with management, Senior Directors, Senior VPs, and HR to strategize, mitigate attrition, and increase overall operational efficiency.
• Delegated hour-over-hour deliverables to OMs and supervisors, streamlining daily progress and improving team efficiency.
• Tracked employee attendance and punctuality, addressing repeat issues quickly to prevent long-term negative habits and maintain productivity.

Operations Manager at Empereon-Constar (2019-06 – 2020-06)

• Managed various inbound and outbound campaigns, overseeing 7-10 supervisors on a 90-120 seat floor to ensure operational excellence.
• Played a key role in meeting and exceeding client expectations for AHT, PSU yields, conversion metrics, and ACH on inbound campaigns.
• Monitored SPH, ACW, average dial, and Bill to Pay KPIs on outbound campaigns, driving performance improvements and client satisfaction.
• Maintained strict compliance with PCI policies, ensuring data security and regulatory adherence across all operations.
• Managed staffing requirements to align with business needs, optimizing resource allocation and minimizing overtime costs.
• Implemented and executed various coaching strategies to ensure client expectations were consistently surpassed by the team.
• Delivered and processed corrective actions and terminations as necessary, maintaining high performance and compliance standards.
• Ran multi-level incentive programs based on client KPIs, motivating staff and driving achievement of key performance targets.

DegreeDale Carnegie (Certificate Associates) – Apollo College (2005-05)

Associate in Network & DB Admin in Network & DB Admin – Apollo College (2005-03)