Dylan Turpanjian

Reliable and customer-focused food service professional with over 10 years of hands-on experience in a high-volume, family-owned establishment. Skilled in food and beverage preparation, including specialty drinks, desserts, and made-to-order items, with a strong understanding of daily operations such as inventory management, equipment maintenance, and sanitation standards. Proven ability to deliver excellent customer service, resolve issues efficiently, and maintain a clean, organized environment in fast-paced settings.

Dependable team player with strong work ethic, cash handling experience, and a commitment to creating a positive customer experience.

Operations Manager / Senior Team Member - Yogart Frozen Yogurt Studio - Edgewater, NJ

(2014-01 - 2024-12)

• Managed daily operations of a high-volume family-owned dessert shop, including food preparation, machine operation, and store maintenance
• Delivered strong customer service, resolving complaints and ensuring positive guest experiences
• Prepared a wide range of menu items including frozen yogurt, specialty drinks, desserts, and café beverages
• Oversaw inventory management, product ordering, vendor coordination, and supply purchasing
• Handled cash management, bank deposits, and POS system setup and maintenance
• Assisted in hiring, training, and scheduling staff, ensuring adherence to operational and hygiene standards
• Coordinated equipment maintenance and external service vendors (HVAC, plumbing, refrigeration, etc.)
• Supported marketing initiatives, including social media content creation, event collaborations, and in-store promotions
• Designed menus, promotional materials, uniforms, and in-store visual displays
• Contributed to business development decisions including menu planning, pricing, and customer loyalty programs