Edgar Granados

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-levelposition. Ready to help team achieve company goals.

Carrier Driver at Bronpe LLC (2026-02 – Present)

• Maintained communication with dispatchers and customers to provide timely updates and resolve delivery issues promptly
• Ensured proper handling and delivery of packages, including fragile and perishable items, achieving a 100% damage-free record
• Managed paperwork and electronic tracking for deliveries, maintaining 100% accuracy in records
• Trained new delivery associates on route procedures, scanning standards, and safety expectations
• Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives
• Kept customers informed of any delays or issues with their deliveries, offering solutions when possible

HVAC Sales and Customer Service at Cool Air Mechanical (2021-03 – 2024-12)

• Resolved online ordering issues to promote a seamless ordering process, increasing customer satisfaction
• Answered live online chats to provide quick solutions, generating daily reports and tracking customer service metrics
• Collaborated with cross-functional departments to deliver high customer satisfaction and resolve complex issues
• Followed up with online price quotes via email and phone to answer questions and close sales, increasing conversion rates
• Qualified inbound leads and scheduled appointments aligned with availability and sales priorities
• Scheduled follow up calls with potential customers to gain interest in scheduling appointments
• Confirmed appointments with prospects, reducing no-shows through timely reminders and rescheduling support
• Self-motivated, with a strong sense of personal responsibility

Warehouse Sales Associate at Amazon Warehouse (2019-01 – 2020-02)

• Resolved customer concerns promptly, ensuring positive service experiences
• Collaborated with team members to meet daily sales goals and operational needs
• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

English Education in English; HVAC (Heating, Ventilation, and Air Conditioning) – Chattahoochee Technical College (2021-08)

High School Diploma – Woodstock High School