Eduardo Denoman

Customer-focused professional with extensive experience in customer service, healthcare administration, grievance management, and e-commerce dispute resolution. Proven track record of delivering exceptional customer support, resolving complex issues, and collaborating effectively across teams.

Senior Resolution Specialist at Transcosmos Philippines (2026-03 – 2026-07)

• Managed complex customer disputes and escalations across multiple communication channels, ensuring swift resolutions to maintain high customer satisfaction.
• Collaborated effectively with logistics, supply chain, and marketing teams to develop solutions for customer issues, enhancing service operations.
• Implemented process improvements that led to a ~20% increase in resolution times and customer service performance metrics.

Customer Service Representative at Everise Philippines (2025-11 – 2026-01)

• Assisted customers with medication and healthcare insurance inquiries, providing accurate information and promoting customer loyalty.
• Delivered support via phone, chat, and email channels, maintaining professionalism in customer interactions.
• Documented customer interactions with precision, supporting team efforts in continuous service improvement and compliance.

Grievance Coordinator at Teleperformance Philippines (2022-11 – 2024-06)

• Managed member grievances, coordinating timely and efficient resolutions while ensuring adherence to internal compliance protocols.
• Conducted thorough investigations of complaints, maintaining detailed records to inform better service strategies.
• Collaborated with internal teams to enhance customer satisfaction rates, contributing to a ~15% increase over the previous year.

Bachelor of Secondary Education in Major in English – City of Malabon University (2018-05 – 2022-08)

Hotel and Restaurant Services – College of St. Amatiel Technological Institute (2014-08 – 2016-03)