Natallia Hines

I would like to express my interest in an internship position at your organization. I have a bachelor’s degree in hospitality and tourism management with emphasis in travel and tourism and I am currently pursuing my master’s in healthcare administration.

I am detailed oriented and motivated by my passion to provide quality service. My strong interpersonal skills proved through my involvement in tourism action club which makes me an ideal candidate who can work efficiently within your organization. Additionally, my previous work experience as a medical receptionist has developed skills that I will utilize to make valuable contributions to the continual success of your organization.

I have attached my resume to this application, and I can be contacted at a time that is convenient to you.

Best regards,

Natallia Hines

Visionappoint, Negril, Westmoreland, (March 2022 -November

2024)

Medical Receptionist 

• Managed front-desk operations, scheduling 50+ patient appointments daily, improving patient flow.
• Verified and updated insurance details, ensuring 98% accuracy in records.
• Provided high-quality customer service, addressing patient inquiries and concerns efficiently.

Horizon Telesource, Montego Bay, St. James, September 2019 – March 2020

Customer Service Representative 

• Responded to customer inquiries, providing detailed product and service information.
• Handled inbound calls efficiently, ensuring customer feedback was recorded for service improvement.
• Resolved issues promptly, enhancing overall customer satisfaction and loyalty.

Bala and Darlin's Grocery Store, Little London, Westmoreland April 2019 – September 2019

Sales Associate 

 

• Managed inventory, ensuring product availability and proper stock levels.
• Organized product displays to enhance the store’s aesthetic appeal and drive sales.

Hyatt Regency, Indianapolis, Indiana, (July 2017 – July 2018) Front Desk Agent/PBX 

• Greeted guests and ensured seamless check-in and check-out processes.
• Managed guest requests, providing information on hotel services and local attractions.
• Operated PBX system, routing calls to appropriate departments.

Holiday Inn Sunspree Resort, (May 2014 – July 2014)

Front Desk Agent 

 

• Assisted guests with check-in/check-out processes and confirmed reservations. 
• Answered and routed calls, ensuring a seamless experience for guests. 
• Managed administrative tasks, including filing guest documents and maintaining records.

Monroe University, King Graduate School, New Rochelle, NY Master of Healthcare Administration — Expected July 2027

Northern Caribbean University — Mandeville, Jamaica

Bachelor of Hospitality and Tourism Management (Travel & Tourism) Graduated December 2016