Edwin Lopez
Highly personable and results-driven Customer Service Professional
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About
Highly personable and results-driven Customer Service Professional with over 15 years of management experience in the hotel and car rental industries. Proven expertise in operations, personnel management, and customer satisfaction. Bilingual in English and Spanish.
Experience
Operations Manager - DTAG / Hertz
(2012-05 - 2020-04)
- Oversee second-floor personnel and operations.
- Responsible for productivity in QTA area, managing local market movements, scheduling, forecasting, and staff training.
Food & Beverage Supervisor - Holiday Inn WDW (IHG)
(2009-07 - 2012-05)
- Managed food and beverage outlets.
- Developed and executed the action plan for the major opening in February 2010.
- Trained staff according to IHG standards.
Operations Manager - AvisBudget Group
(2007-04 - 2009-03)
- Developed sales strategies and revenue growth initiatives.
- Managed payroll, scheduling, and staff training.
- Provided tools to enhance service levels.
Station Manager / Wholesale Manager - Puerto Rican Cars Inc. / Hertz
(2004-10 - 2007-02)
- Managed operations at L.M.M. Airport and St. Thomas.
- Oversaw vehicle sales to auctions and dealers.
- Coordinated fleet logistics across the island.
Food and Beverage Manager - Interstate Hotels Management Co.
(1992-10 - 1999-08)
- Directed all food and beverage operations.
- Supervised fine dining, casual restaurant, room service, and pool bar services.
- Ensured adherence to hotel policies and high-quality service standards.
Education
Business Administration - Interamerican University of Puerto Rico (1986-08 - 1989-05)
Marketing Management - Florida Metropolitan University, Orlando (1998-08 - 1999-05)
