Efrem Rodriguez

Experienced customer-focused professional with 15+ years of experience supporting customers, patients, businesses, and service operations across technical, medical equipment, warehouse, and retail environments. Skilled in troubleshooting equipment, resolving customer concerns, coordinating deliveries, providing product and technical education, maintaining inventory, and completing service documentation. Reliable, adaptable, bilingual in English and Spanish, and comfortable working independently or as part of a team in fast-paced environments.

Senior Field Service Technician II at Mar-Cor / Evoqua / Xylem (2016-08 – Present)

• Progressed from Field Technician/Warehouse Technician to Senior Field Service Technician II through technical expertise and strong customer service.
• Troubleshot, maintained, repaired, and serviced industrial water treatment equipment while providing professional customer support.
• Communicated with customers regarding equipment operation, service needs, troubleshooting, and recommended solutions.
• Coordinated service calls, deliveries, equipment exchanges, and emergency requests to meet customer and contractual requirements.
• Provided customer education, water quality testing, service documentation, and technical support to ensure reliable system performance.
• Managed equipment and spare-parts inventory, shipping/receiving, warehouse operations, equipment inspections, and facility maintenance while following OSHA safety standards.

Field Technician / Installer at CGC Kinetico Water (2019-05 – 2019-12)

• Delivered hands-on customer service by installing, servicing, and explaining residential and commercial water treatment systems.
• Educated customers on equipment operation, maintenance, water quality, and system benefits.
• Troubleshot water softener and Reverse Osmosis systems and inspected plumbing connections for leaks or defects.
• Performed water quality testing including acidity, iron, hardness, and TDS.
• Documented service activities, inventory, and customer information using electronic reporting systems.

Driver / Warehouse Associate at American Rags & Wipers (2018-09 – 2019-05)

• Provided courteous customer service during deliveries and product pickups across multiple cities and states.
• Communicated with customers to ensure accurate and timely delivery of products.
• Packaged, sorted, loaded, and prepared merchandise for customer distribution.
• Assisted with warehouse organization, inventory, and material handling.

Retail / Customer Service & Medical Equipment Technician at Alternative Care Providers (2007-04 – 2015-02)

• Provided customer service and support to patients, families, healthcare facilities, and Spanish-speaking customers.
• Assisted customers with medical equipment selection, delivery, setup, operation, and proper care.
• Educated patients and customers on equipment use, safety, and maintenance.
• Assembled, repaired, sanitized, and maintained medical equipment.
• Coordinated deliveries and orders according to customer and patient needs.
• Prepared customer orders for delivery and shipment while maintaining accurate inventory.
• Performed shipping, receiving, loading, unloading, and warehouse support.
• Served as a Spanish-language customer care translator to help customers understand equipment and services.

General Equivalency Diploma (2006)