Eileen Heimer

Passionate gaming enthusiast and content creator with 40+ years of video game industry knowledge and extensive experience in community engagement. Proven track record in customer service, social media management, and building relationships with diverse audiences. Specialized expertise in both video games and Lego builds, with strong organizational skills and bilingual communication abilities (English/Spanish).

Experienced in creating engaging content and managing online communities across multiple platforms, with an emphasis on Discord servers.

CONTENT CREATOR

Independent | March 2020 - Present

• Create engaging gaming content for multiple Twitch channels, demonstrating deep product knowledge and ability to explain games to diverse audiences
• Successfully launched and rebranded "Bongogirl" channel (Fall 2023), specializing in video games and Lego builds with growing community following
• Build and maintain strong relationships with gaming community members through consistent engagement and customer service excellence
• Manage comprehensive social media presence across Twitch, Twitter, Instagram, and YouTube, showcasing products and building brand loyalty

ADMINISTRATIVE ASSISTANT 

University of WA Center for Statistics and the Social Sciences | February 2016 - March 2020

• Provided exceptional customer service through phone, email, and in-person interactions
• Managed inventory tracking and maintained detailed organizational systems
• Coordinated events and meetings, ensuring smooth operations and positive customer experiences
• Maintained reception duties with professional communication standards

The Evergreen State College and The University of Connecticut, Storrs

Completed two years toward a BA in Spanish Language and Latin American Studies