Elaina Sontag

Detail-oriented and dependable professional with 7+ years of experience in customer service, front-desk operations, payment processing, and fast-paced work environments. Experienced in communicating with customers, managing appointments, handling financial transactions, and maintaining a professional and organized environment. Seeking a Medical Billing position where strong organizational, communication, and customer service skills can be applied while continuing to grow in healthcare administration and medical billing.

Front Desk at Affinity Salon (2017-03 – 2018-01)

• Provided professional and welcoming front-desk service to clients.
• Answered phones and assisted clients with questions and scheduling needs.
• Scheduled appointments and maintained an organized appointment calendar.
• Processed payments accurately and handled cash and credit transactions.
• Maintained a professional and organized reception area.
• Managed multiple responsibilities while providing attentive customer service.

Hair Stylist at Giltz Salons (2013-01 – 2015-12)

• Provided personalized service while maintaining strong client relationships.
• Managed appointments and maintained an organized schedule.
• Communicated effectively with clients to understand their needs and expectations.
• Handled payments and maintained accurate transactions.
• Maintained a professional, clean, and organized work environment.
• Developed strong attention to detail and time-management skills.

Bartender / Server at Buffalo Wild Wings (2011-01 – 2017-12)

• Provided friendly and professional service in a fast-paced, high-volume environment.
• Accurately processed customer orders and payments.
• Handled cash and credit card transactions with attention to accuracy.
• Managed multiple customers and priorities simultaneously.
• Communicated effectively with customers and coworkers.
• Resolved customer questions and concerns professionally.
• Worked effectively as part of a team while maintaining high service standards.

High School Diploma – Lake Orion High School (2005-01 – 2009-12)