Elaina Torres

Customer-focused and dependable retail professional with experience in medical cannabis sales, patient education, inventory support, retail cleanliness, and customer service. Skilled at building rapport with customers, understanding individual needs, providing knowledgeable product recommendations, and handling customer concerns with professionalism. Experienced in maintaining an organized retail environment, supporting team members, and working in a regulated, fast-paced setting.

Bachelor of Science in Psychology with strong communication,

problem-solving, and organizational skills. Seeking a retail sales or cannabis industry position where I can contribute to exceptional customer experiences and team success.

Patient Consultant

Aloha Green Apothecary — KoʻOlina, HI

July 15, 2024 – August 28, 2026

• Provided personalized customer service to medical cannabis patients by listening to their needs, preferences, and comfort levels.
• Educated patients on cannabis product types, product characteristics, usage considerations,

and safety.

• Assisted customers in selecting products suited to their preferences while providing a welcoming and knowledgeable retail experience.
• Processed sales transactions accurately and efficiently in a high-volume dispensary environment.
• Verified patient credentials and followed company policies and applicable state regulations.
• Maintained patient confidentiality and handled sensitive customer information professionally.
• Addressed customer questions and concerns with patience, professionalism, and a solutions-oriented approach.
• Supported inventory responsibilities, including product organization and maintaining an orderly retail environment.
• Assisted with cleaning and maintaining the dispensary to support a welcoming and professional customer experience.
• Helped train and support team members by sharing product knowledge, workplace procedures, and customer service practices.
• Built positive customer relationships through friendly communication, attentive service, and personalized assistance.
• Contributed to a positive team environment by supporting daily retail operations and maintaining high standards of service.

Registered Behavior Technician

RCM Health Care Services — Waipahu, HI

December 2023 – May 2024

• Provided individualized one-on-one support to students in school-based settings.
• Built positive relationships through patience, active listening, and consistent communication.
• Followed individualized plans and documented progress accurately.
• Collaborated with families, school staff, and team members to support individual needs.
• Adapted communication and approach to different individuals and situations.
• Maintained professionalism, dependability, and attention to detail in a structured work environment.

Legal Assistant / Office Runner

Godlove, Mayhall, Dutcher, Rabon & Watson — [Location]

March 2019 – March 2020

• Provided administrative and operational support in a professional law office environment.
• Prepared, organized, and delivered confidential documents and legal paperwork.
• Assisted attorneys with document filings and other time-sensitive administrative tasks.
• Completed courthouse and notary-related errands while maintaining professionalism and accuracy.
• Communicated with attorneys, clients, court personnel, and other professionals.
• Managed multiple responsibilities while meeting deadlines and maintaining attention to detail.

Bachelor of Science in Psychology

Cameron University — Lawton, OK

Graduated May 2025

Minor: Sociology

Honors & Scholarships

• Dean’s Honor Roll — Multiple Semesters
• Psych/Human Eco Tuition Waiver Scholarship