Athenia Sanchez

Seasoned lead with over a decade in the retail and customer service industry. Experienced in conflict resolution, following policy and procedure, and working well under pressure. Dedicated to providing excellent customer service, and a productive and positive work environment.

CCR/Dispatcher at Polar Express Heating and Air (2026-02 – Present)

• Answer inbound calls professionally and efficiently
• Schedule repair, maintenance, and install appointments
• Contact/follow up with customers regarding scheduling needs
• Dispatch/manage technicians on service calls
• Sell and manage memberships
• Enter/manage customer profiles

Police Dispatcher at Snohomish County 911 (2023-09 – 2025-09)

• Receive emergency and non-emergency calls and process requests
• Triage medical calls through EMD
• Call take and dispatch for 44 different agencies
• Contact outside agencies for assistance such as State Patrol, neighboring agencies, and Coast Guard
• Manage records and perform accurate data entry via Access/LERMS/Omnixx
• Communicate with and dispatch officers via radio and CAD
• Assist with warrant confirmations, licensing information, and other high priority requests
• Interpret mapping data and provide guidance via CAD
• Communicate effectively using de-escalation and negotiation tactics in a high stress environment

Store Lead at Mud Bay (2019-01 – 2023-09)

• Ensure excellent customer interactions and resolve complaints as necessary
• Delegate tasks and maintain productivity of staff
• Fulfill orders and provide information if requested
• Maintain and rotate inventory and train staff on inventory operations
• Train and assist new hires with understanding store practices and customer service

Purchase Order Desk Manager at Foss Maritime Company (2016-03 – 2018-12)

• Primary point of contact for creation of requisitions, reservations, and troubleshooting missing orders company wide
• Create new contracts for cost savings and managed current contracts
• Maintain monthly KPI reports to track Supply Chain cost savings
• Ran reports for usage and stock quantities in SAP
• Negotiate Terms and Conditions between Vendors and Legal Department during Contract creation
• Schedule, assist, and document ISO Vendor Audits
• Data Entry and management of Shipyard parts inventory

Receptionist/Stylist at D'aversa Salon (2015-01 – 2015-12)

• Answer/manage multiple phone lines
• Book/manage appointments and receive payments
• Consult with clients and advise them regarding specific hair products
• Cut, color, and style hair per client's requests

Pre-Nursing in Nursing – Everett Community College

Cosmetology in Cosmetology – Marinello School of Beauty

High School Diploma – Valley Christian High School