Elisa Drake

Dedicated Operations Expert with a proven track record of implementing and managing effective programs, ensuring the safety and well-being of juvenile residents and staff, and optimizing operational efficiency. Seeking a challenging position to contribute expertise in facility management, staff supervision, and program development while emphasizing a commitment to ongoing employee training and development.

OPERATIONS MANAGER (60+ HOURS) - Department of Juvenile Justice – Charles Hickey School

(2022-03 - 2025-06)

• Coordinated the reallocation of operational funds and resources to address changing program needs and promote responsible use of available funding.
• Processed payroll, reviewed timesheets and attendance records, and maintained accurate employee documentation to support timely payroll processing.
• Maintained accurate financial and administrative records to support reporting, accountability, and internal reviews.
• Supported compliance with applicable state and federal regulations by maintaining required documentation and following established procedures.
• Tracked cash receipts and maintained supporting transaction records to promote accurate financial reporting and accountability.
• Oversaw payroll-related operations, staff scheduling, timekeeping, and attendance documentation to support accurate payroll reporting and timely employee compensation.
• Coordinated staffing and operational resources to support departmental priorities, promote efficient resource utilization, and maintain continuity of facility operations.
• Maintained operational records, personnel documentation, and compliance reports to support accountability, accurate recordkeeping, and adherence to departmental policies and applicable regulations.
• Reviewed administrative procedures and identified opportunities to improve workflow efficiency, documentation accuracy, and operational accountability
• Directed daily operations of a juvenile detention facility, leading 120+ staff and ensuring strict compliance with safety, regulatory, and care standards.
• Implemented strategic initiatives that improved operational efficiency, including enhanced safety protocols, emergency response procedures, and crisis intervention systems.
• Supervised and developed multidisciplinary teams (20+ direct reports), providing coaching, performance management, and oversight of payroll and scheduling operations.
• Designed and led staff training programs in crisis intervention, de-escalation, and trauma-informed care, strengthening staff readiness in high-risk environments.
• Partnered with law enforcement, social services, and community organizations to coordinate resources and improve outcomes for juvenile residents.

TEACHER / RESIDENTIAL COUNSELOR (60+ HOURS) - Board of Child Care – Strawbridge School

(2018-10 - 2021-12)

• Co-developed and implemented individualized education plans (IEPs), contributing to a 90% success rate in students' academic, social, and emotional goals.
• Maintained a safe and structured residential environment through behavior management, crisis response, and trauma-informed care practices.
• Facilitated group sessions and one-on-one interventions, assessing behavior and developing targeted strategies to support positive change.
• Collaborated with interdisciplinary teams across education and residential services to support student development and program effectiveness.
• Managed daily resident care operations, including transportation for court appearances, medical appointments, and home visits, as well as meal supervision, life skills development, and unit maintenance.
• Coordinated program supplies, transportation, meals, and other operational resources to support efficient daily operations and responsible use of available resources.
• Maintained accurate program records, reports, and supporting documentation in accordance with organizational policies and reporting requirements.
• Completed administrative documentation and tracked program activities to support reporting accuracy, accountability, and compliance with established procedures.

YOUTH DEVELOPMENT COUNSELOR (40+ HOURS) - Good Shepherd Services

(2015-01 - 2018-10)

• Provided guidance and supervision within a residential treatment facility for juveniles.
• Assisted in the development of therapeutic session programs and treatment plans for youth experiencing behavioral issues and personal, family, and social conflicts.
• Provided guidance and assisted juveniles in meeting their treatment goals. Supervised site activities such as groups, visits between residents and their families, and workshops.
• Documented services and completed and submitted reports. Informed Child Protective Services of all incidents and emergencies.
• Monitored and evaluated residents' behavior and living conditions, maintained a safe environment, administered medication, and distributed living supplies as needed.
• Maintained accurate service records, incident reports, and supporting documentation to promote completeness, timely reporting, and compliance with organizational procedures.
• Tracked and distributed program supplies and living materials to support inventory accountability and appropriate resource utilization.
• Followed established documentation and reporting procedures to maintain accurate records and support organizational oversight.

ADMINISTRATIVE ASSISTANT (40 HOURS) - F.E.G.S. Residential Program

(2008-02 - 2014-11)

• Accurately processed payroll, timesheets, and attendance records, ensuring compliance with organizational policies and timely employee compensation.
• Managed high-volume administrative operations, including data entry, multi-line phone support, document preparation, and records management.
• Coordinated office logistics by ordering and tracking supplies, maintaining inventory levels, and supporting day-to-day operational efficiency.
• Streamlined distribution of mail, uniforms, equipment, and internal materials, ensuring staff had timely access to essential resources.
• Processed payroll and timesheet documentation with attention to accuracy, completeness, employee attendance, and compliance with established organizational procedures.
• Maintained organized administrative and personnel records, supporting accurate data entry, reliable documentation, confidentiality, and efficient information retrieval.
• Tracked supply orders, inventory, and resource distribution to promote accountability and responsible use of organizational resources.
• Reviewed and organized administrative documentation to support accurate reporting, record maintenance, and consistent internal procedures.
• Identified opportunities to improve administrative workflows, record organization, and information processing to strengthen operational efficiency.

BACHELOR OF ARTS - PSYCHOLOGY & COUNSELING - The College of New Rochelle