IT Product Manager at Cooper University Health Care (2023-11 – Present)
- Own enterprise application portfolio of 60+ systems supporting 12,000+ users across HR, finance, supply chain, workforce management, security, and operational domains
- Lead application strategy, roadmap execution, and lifecycle governance for core enterprise platforms including Infor CloudSuite ERP and UKG Pro WFM
- Direct cross-functional delivery team of 12 analysts and technical resources, managing prioritization, workload distribution, and performance alignment
- Oversee end-to-end delivery of enterprise initiatives including upgrades, integrations, enhancements, and production go-lives
- Led Agile planning across multiple concurrent workstreams, improving release predictability and reducing deployment delays
- Manage stakeholder engagement across business and IT leadership to align priorities and define solution direction
- Drive onboarding, mentorship, and capability development initiatives to strengthen team performance and delivery maturity
- Support multimillion-dollar application initiatives from initiation through deployment and stabilization
- Providing guidance on RICE development, application migration, and application upgrades
Lead Application Analyst at Cooper University Health Care (2021-01 – 2023-11)
- Led operational stability and delivery coordination for enterprise business applications supporting large-scale healthcare operations
- Served as escalation authority for critical incidents within ServiceNow, ensuring SLA compliance and risk mitigation
- Performed as technical lead on medium to large-scale projects, coordinating cross-functional teams, timelines, and technical delivery from planning through implementation
- Creating complex configurations (LPL), Infor Process Automations, ION and ION API in the Infor CloudSuite platform
- Directed RCA governance, improving incident analysis quality and reducing recurring operational issues
- Managed on-call operations model and support workflows for enterprise application environment
- Coordinated cross-team project execution and ensured delivery alignment with business priorities
- Provided performance leadership and coaching for analysts, strengthening team capability and accountability
Senior Application Analyst at Cooper University Health Care (2019-04 – 2021-01)
- Acted as Level 2/3 escalation point for enterprise application incidents and complex production issues
- Supported ERP and developed vendor integrations using Infor Process Designer and interface automation tools
- Developed SQL-based data extraction and validation processes supporting operational reporting needs
- Managed vendor coordination for application changes, testing cycles, and production deployments
- Created training materials and process documentation to improve operational consistency and knowledge transfer
- Supported system troubleshooting across application and Windows server environments
Senior Technical Analyst at Penn Medicine, University of Pennsylvania Health System (2018-01 – 2019-03)
- Supported Lawson v10 ERP, Kronos, C-Cure PACS, Genetec Security Center, and SAFE VMS
- Responsible for tickets and projects primarily for the Lawson S3 and Landmark platform
- Gained experience with Lawson Security, 4GL / COBOL, JavaScript, Infor Process Automation, LBI, Crystal Reports, Design Studio, Oracle SQL Developer
- Provided application support for Security, HRIS, Materials Management, Accounts Payable, and Finance teams
- Worked on SAFE and Genetec implementations, interfaces with other software, process flow automation, custom forms and pages using Design Studio with JavaScript and jQuery, designing Crystal Reports with SQL queries, custom shell scripts, and batch file FTP transfers
Senior System Analyst at Einstein Healthcare Network (2016-02 – 2017-12)
- Improved HR processes and PeopleFluent HCM configurations to increase data accuracy and reduce processing errors
- Generated SAP BusinessObjects and Lawson reports for HCM metrics, improving HR decision visibility
- Supported SAP SuccessFactors implementation (RCM, JPB, PM) by configuring modules and validating data integrations
- Completed technical migrations to a new BO platform and updated career pages for desktop and mobile, improving access and stability
Consultant at REQZ (2015-05 – 2015-12)
- Delivered ADP and iCIMS implementations on schedule and within budget for multiple clients
- Managed stakeholder requirements, risks, schedules, and scope across concurrent client engagements
- Designed, tested, and deployed end-to-end software solutions through full go-live lifecycle
- Provided weekly executive status reports to stakeholders to maintain alignment and visibility
- Controlled project constraints—scope, cost, schedule, quality, and risk—in coordination with internal teams
- Developed and delivered end-user and CBT training programs to enable adoption and reduce support needs
Director of Operations at Liberty Healthcare Services (2012-02 – 2015-05)
- Directed daily operations for HR, AP, AR and staffing teams with three direct reports, improving process consistency
- Led enterprise implementations across HRIS, ATS and CRM platforms, reducing manual handoffs and errors
- Managed project scope, timelines and budgets across initiatives to keep deliveries on track and within approved funding
- Chaired executive project meetings to report status, drive decisions and resolve critical issues
- Oversaw RFPs, vendor evaluations and contract renewals to align vendors with business needs
- Controlled change requests and configuration governance for enterprise systems to protect system stability
- Created custom reports, dashboards and interfaces to support operations and improve decision visibility
