Permit Coordinator - Lennar Homes - Columbia, MD
(2023-05)
- Obtain documents from Engineers and Architects to facilitate the permit application process
- Obtain all required approvals for permits and act as liaison between the company and each municipality
- Prepare and submit applications to various agencies/ boards having jurisdiction over required permits and/or approvals
- Review any plans issued out of the division for correct revision dates and review start packages for accuracy
- Coordinate paperwork and applications with outside consultants as necessary
- Submit paperwork for permits, enter permitting data, prepare start packages for construction managers, and obtain inspections needed for closing
- Work closely with the municipalities on the status of permits and ensure they are processed in a timely manner
Loan Processor - NVR, INC - Beltsville, United States
(2019-12 - 2023-05)
- Maintain frequent communication while providing exceptional customer service to homebuyers, NVR Mortgage branch personnel, and the Homebuilding divisions throughout the entire loan process
- Manage multiple loan files
- Collect and record customer information in a timely manner to ensure timely processing of compliant mortgage loan files
- Set up loan files, manually and on the computer, and order all exhibits (i.e., VOE's, VOD's credit report, etc.)
- Ensure accuracy and completeness of each loan file processed prior to passing to the closing department
- Follow up on submitted loans and/or pended loans
- Coordinate closing paperwork and tasks, as required
- Remain knowledgeable in all NVRM loan programs and guidelines as well as company approved Broker options
Billing Specialist - Quick Servant Company, Inc.
(2017-08 - 2019-12)
- Worked with internal customers (techs) and external customers (restaurants) to ensure payments and bills are accurately processed
- Collected and reported monthly expense variances and explanations
- Generate customer invoices
- Set up and updated customer accounts with interactions, payments and personal information
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
Customer Service Representative - Toyota Financial Services
(2017-03 - 2017-08)
- Provided accurate payment related information and processed phone payments and website inquiries in a timely manner
- Retrieved pay-off information, clearly communicated to the caller the amount and the steps required to complete the transactions
- Reviewed and processed due date changes, grants, process release deferrals
- Made payment arrangements within the limits of established guidelines
- Worked with other departments to resolve customer account issues including misapplied customer payments, title issues, insurance, collections, end of lease processing, etc
Office Administrative Assistant - Suburban Propane
(2014-11 - 2017-03)
- Maintained an in-depth knowledge of suburban products and services
- Utilized a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Handled emails, spreadsheets, as well as account inventory
- Trained new employees who are hired by the company for front office positions
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Senior Customer Service Representative - Verizon Wireless
(2006-11 - 2014-05)
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Managed customer relationships by performing the full range of customer service functions
- Used negotiation and problem solving skills to resolve customer concerns
- Utilized troubleshooting guides and Tier 1 troubleshooting on all calls that require device assistance
- Identified and assess customer needs based on interactions
- Troubleshooted and communicate technical answers clearly and concisely
- Prepared and shared account details, insurance coverage and funds
