Customer service professional
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Customer service professional & retired Rn with over 23 years experience.
Strong active listening Skills. Service-oriented and able to resolve customer grievances. Strong conflict resolution skills.Proficient computer skills with the ability to learn new software. Knowledge of, or ability to learn, product, service, or area of customer service specialization
Performance-driven and seasoned professional with extensive experience in managing all facets of administrative functions to drive organizational success. Track record of coordinating staff, administering budgets, spearheading projects, and ensuring compliance with all relevant regulations and policies. Capable of upgrading electronic medical records as well as introducing/supervising automated statistical analysis for data monitoring to increase organizational performance.
Demonstrated expertise in identifying/addressing complicated issues, proposing effective solutions, and providing guidance to patients by adhering toWHO standards/regulations. Instrumental in building/leading diverse teams, promoting collaborative culture, and continuously improving processes to enhance efficiency and effectiveness.
U.S. Department of State, Washington, DC2010 – 2023
Travel Medicine/Occupational Health Nurse
Manage patient concerns, such as resolving patient-related issues as preceptor and point of contact for both nursing and administrative personnel. Play leading role in performing various activities, such as making travel patient appointments, answering phone calls, composing documents, arranging travel audits, ordering supplies, and predicting accounts payable. Provide individualized counseling to patients, both in-person and over phone.
Act as initiator of peer review report for complete evaluation of travel services. Design/execute comprehensive patient care plans, comprising of immunizations for diplomats as well as family members traveling worldwide and ensuring preventative care. Guide most effective approach in overseeing unit operations and respond to daily challenges.
● Contributed in employment of administrative and nursing staff to enhance organizational productivity.
● Acted as first line of defense for internal medical crisis and stabilized critically sick patients for EMS transfer to nearby hospitals.
● Met travel medicine and immunization requirements by offering education to patients in accordance with TRAVAX, CDC, and WHO standards/procedures.
● Updated computerized medical record with new patients as senior nurse and hospital administrator.
● Monitored vaccination expenditures and administered annual budget via utilizing worksheet by logistics personnel.
● Served as medical provider for occasions with special appearance of Secretary of State, Vice President, and President.
● Addressed concerns/inquiries about travel medication, vaccination timing, and consequences on health.
