Accounting Specialist II - LS Customer Financial Services / Collection & Credit - License Store at Starbucks Coffee Company (2018-08 – 2025-12)
Managed national portfolio of 300+ licensed store accounts, overseeing billing, collections, credit management, and account governance.
- Managed national portfolio of 300+ licensed store accounts, overseeing billing, collections, credit management, and ongoing account governance across high-volume, multi-location customers.
- Governed $30M+ in receivables and analyzed thousands of transactions, ensuring accuracy, resolving discrepancies, and protecting cash flow integrity.
- Reduced aging balances by strengthening relationships with high-profile customers and implementing proactive, solution-focused collection strategies.
- Led complex reconciliations across remittances, invoices, deductions, credits, and disputes, accelerating resolution timelines and minimizing write-offs.
- Leveraged HighRadius and advanced Excel reporting to monitor portfolio performance, prioritizing risk accounts and driving data-informed collection strategies.
- Improved payment timeliness by maintaining accurate billing data, contact records, and statement delivery processes.
- Partnered cross-functionally with Accounts Receivable (AR) and Tax teams to resolve remittance variances, ensuring compliant account treatment and facilitating accurate cash application.
AR Accounting Specialist II - Food Service - Starbucks Coffee Company at Starbucks Company (Aeroteck Company) (2018-08 – 2020-03)
Managed $1M food service portfolio of 525 accounts, consistently exceeding performance targets.
- Managed $1M food service portfolio of 525 accounts, consistently exceeding performance targets (≤8% >31-day past due; ≤1% >91-day aging).
- Oversaw national hotel and military accounts, including Hilton (129 locations; $275K AR), DoubleTree (83 locations; $137K AR), Westin, Embassy Suites, and military entities, preventing revenue leakage by proactively resolving billing discrepancies.
- Executed full-cycle AR management (aging analysis, invoice research, credit holds, unapplied cash resolution, refunds, sales tax adjustments, credit balance reconciliation to zero) through disciplined reconciliation and dispute resolution.
- Maintained Oracle AR systems, RBM updates, and portfolio documentation, ensuring account accuracy and audit readiness.
- Conducted disciplined outreach across North America via phone and email, upholding strong customer relationships while protecting company cash flow.
- Liaised daily with Nestlé sales partners and escalated high-risk accounts, strategically minimizing exposure.
Customer Service Representative at Cascade Columbia Distribution (2017-03 – 2018-07)
Managed high-volume inbound customer calls and order coordination.
- Managed high-volume inbound customer calls, resolving order, pricing, and delivery inquiries with accuracy and efficiency.
- Coordinated order entry and tracking using Excel, ensuring timely warehouse processing and accurate shipment scheduling.
- Partnered with sales and warehouse teams to confirm pricing, inventory, and logistics prior to fulfillment, minimizing post-shipment credit adjustments.
- Maintained proactive customer communication, ensuring delivery accuracy and satisfaction.
Accounts Receivable, Credit & Collection at Waterstone Brands Inc. (2012-11 – 2017-10)
Managed full-cycle Accounts Receivable operations including credit analysis, collections, and reconciliations.
- Managed full-cycle Accounts Receivable (credit analysis, collections, cash applications, month-end reconciliation), strengthening credit evaluation process to reduce high-risk exposure.
- Reduced aging exposure by proactively monitoring delinquent accounts, adjusting credit terms, and negotiating payment resolutions.
- Processed daily remote deposits, credit card transactions, and reconciled sweep accounts, ensuring cash accuracy.
- Performed monthly AR-to-QuickBooks reconciliations, supporting accurate financial close.
- Resolved chargebacks, deductions, and credits, ensuring proper application to open invoices.
- Administered credit applications, verified trade references, and supported shipment approvals through credit risk evaluation.
- Coordinated with external collection agencies to prepare documentation and manage recovery efforts, improving documentation accuracy to support successful recovery.
- Maintained detailed account documentation and system updates, assisting in audit transparency and internal controls.
- Supported Finance leadership with reconciliation projects and cross-department initiatives.
Accounting / Accounts Payable Assistant at Cutter & Buck Inc.
Accounts Payable Specialist / Administrative Assistant at CBS Fasteners
Accounts Receivable Analysis at AAR Hardware
