Elizabeth Mitchell

Results-driven accounting professional, delivering accurate, efficient, and compliant financial operations. Manage complex B2B portfolios while building strong, collaborative relationships with internal partners and external customers. Leverage analytical mindset, disciplined work style, and clear communication to resolve discrepancies, reduce past-due balances, and empower accurate financial reporting.

Trusted for reliability and accountability to execute competing priorities while consistently meeting performance goals and compliance standards.

Accounting Specialist II - LS Customer Financial Services / Collection & Credit - License Store at Starbucks Coffee Company (2018-08 – 2025-12)

Managed national portfolio of 300+ licensed store accounts, overseeing billing, collections, credit management, and account governance.

• Managed national portfolio of 300+ licensed store accounts, overseeing billing, collections, credit management, and ongoing account governance across high-volume, multi-location customers.
• Governed $30M+ in receivables and analyzed thousands of transactions, ensuring accuracy, resolving discrepancies, and protecting cash flow integrity.
• Reduced aging balances by strengthening relationships with high-profile customers and implementing proactive, solution-focused collection strategies.
• Led complex reconciliations across remittances, invoices, deductions, credits, and disputes, accelerating resolution timelines and minimizing write-offs.
• Leveraged HighRadius and advanced Excel reporting to monitor portfolio performance, prioritizing risk accounts and driving data-informed collection strategies.
• Improved payment timeliness by maintaining accurate billing data, contact records, and statement delivery processes.
• Partnered cross-functionally with Accounts Receivable (AR) and Tax teams to resolve remittance variances, ensuring compliant account treatment and facilitating accurate cash application.

AR Accounting Specialist II - Food Service - Starbucks Coffee Company at Starbucks Company (Aeroteck Company) (2018-08 – 2020-03)

Managed $1M food service portfolio of 525 accounts, consistently exceeding performance targets.

• Managed $1M food service portfolio of 525 accounts, consistently exceeding performance targets (≤8% >31-day past due; ≤1% >91-day aging).
• Oversaw national hotel and military accounts, including Hilton (129 locations; $275K AR), DoubleTree (83 locations; $137K AR), Westin, Embassy Suites, and military entities, preventing revenue leakage by proactively resolving billing discrepancies.
• Executed full-cycle AR management (aging analysis, invoice research, credit holds, unapplied cash resolution, refunds, sales tax adjustments, credit balance reconciliation to zero) through disciplined reconciliation and dispute resolution.
• Maintained Oracle AR systems, RBM updates, and portfolio documentation, ensuring account accuracy and audit readiness.
• Conducted disciplined outreach across North America via phone and email, upholding strong customer relationships while protecting company cash flow.
• Liaised daily with Nestlé sales partners and escalated high-risk accounts, strategically minimizing exposure.

Customer Service Representative at Cascade Columbia Distribution (2017-03 – 2018-07)

Managed high-volume inbound customer calls and order coordination.

• Managed high-volume inbound customer calls, resolving order, pricing, and delivery inquiries with accuracy and efficiency.
• Coordinated order entry and tracking using Excel, ensuring timely warehouse processing and accurate shipment scheduling.
• Partnered with sales and warehouse teams to confirm pricing, inventory, and logistics prior to fulfillment, minimizing post-shipment credit adjustments.
• Maintained proactive customer communication, ensuring delivery accuracy and satisfaction.

Accounts Receivable, Credit & Collection at Waterstone Brands Inc. (2012-11 – 2017-10)

Managed full-cycle Accounts Receivable operations including credit analysis, collections, and reconciliations.

• Managed full-cycle Accounts Receivable (credit analysis, collections, cash applications, month-end reconciliation), strengthening credit evaluation process to reduce high-risk exposure.
• Reduced aging exposure by proactively monitoring delinquent accounts, adjusting credit terms, and negotiating payment resolutions.
• Processed daily remote deposits, credit card transactions, and reconciled sweep accounts, ensuring cash accuracy.
• Performed monthly AR-to-QuickBooks reconciliations, supporting accurate financial close.
• Resolved chargebacks, deductions, and credits, ensuring proper application to open invoices.
• Administered credit applications, verified trade references, and supported shipment approvals through credit risk evaluation.
• Coordinated with external collection agencies to prepare documentation and manage recovery efforts, improving documentation accuracy to support successful recovery.
• Maintained detailed account documentation and system updates, assisting in audit transparency and internal controls.
• Supported Finance leadership with reconciliation projects and cross-department initiatives.

Accounting / Accounts Payable Assistant at Cutter & Buck Inc.

Accounts Payable Specialist / Administrative Assistant at CBS Fasteners

Accounts Receivable Analysis at AAR Hardware

Certification of Completion – California State University of Irvine

Certificate of Completion – Norwalk Adult School

Accounting / Bookkeeping Certificate in Accounting / Bookkeeping – Unitax Information System

Computer Science & Accounting Certificate in Computer Science & Accounting – California State University Dominguez Hills