Elizabeth Piska

Results-driven sales and operations professional with entrepreneurial leadership experience building an independently owned business from the ground up. Proven success developing client relationships, driving revenue growth, improving operations, and delivering exceptional customer experiences. Recognized for consultative selling, developing talent, and building trusted partnerships that generate long-term business success.

Available for regional travel | Valid Driver's License | Open to Community Networking & Business Development

Patient Care Coordinator at GTS Physical Therapy (2025-01 – Present)

• Coordinate daily operations for a high-volume outpatient physical therapy clinic supporting approximately 150+ patient visits each week for a busy physician.
• Build strong relationships with physicians, referral sources, patients, insurance providers, and internal staff to deliver an exceptional customer experience.
• Mentor and train new team members, supporting onboarding and consistent operational processes.
• Resolve complex scheduling, insurance authorization, and communication challenges while maintaining high patient satisfaction.
• Serve as the primary liaison between providers, patients, and external healthcare partners to ensure continuity of care.
• Improve workflow efficiency by proactively managing scheduling priorities, insurance processes, and operational needs.

Founder & General Manager at Elizabeth's Esthetics (2020-05 – Present)

• Founded, built, and managed all aspects of an independently owned aesthetics business, overseeing sales, marketing, operations, budgeting, customer experience, and overall business performance.
• Built and maintained a loyal client base of 50+ active clients, with approximately 50% of business generated through referrals and repeat customers, demonstrating exceptional relationship management and customer retention.
• Generated new business through strategic networking, Rotary Club involvement, community engagement, referral partnerships, and consultative relationship building.
• Directed all aspects of business performance, including sales, budgeting, marketing, operations, vendor partnerships, scheduling, and strategic planning to support sustainable growth and profitability.
• Designed and executed marketing initiatives that increased customer engagement, strengthened brand awareness, and generated new client acquisition through referrals and community outreach.
• Analyzed scheduling trends, financial performance, and customer feedback to improve operational efficiency, customer satisfaction, and profitability.
• Mentored and trained team members while fostering a service-focused, customer-first culture focused on accountability and continuous improvement.
• Conducted consultative client meetings to assess customer needs, educate clients, recommend customized solutions, and build lasting relationships that drove repeat business and referrals.

Payroll Specialist at Walmart (2023-04 – 2024-07)

• Processed payroll with a high degree of accuracy while maintaining confidentiality and compliance.
• Researched and resolved payroll discrepancies through cross-functional collaboration.
• Utilized Microsoft Excel and internal reporting systems to analyze payroll data and support operational efficiency.

Assistant Manager + Server at Jet Enterprise (2008 – 2016)

• Supported daily business operations, including employee scheduling, inventory management, customer service, and operational efficiency while assisting management in achieving performance goals.
• Trained and mentored new employees, helping maintain consistent service standards and operational efficiency.
• Assisted leadership in achieving business performance goals while resolving customer concerns and supporting staff development.
• Implemented process improvements that enhanced workflow and customer satisfaction.

Dual Associates; Bachelor's Degree (In Progress) – NWACC + Arkansas State University