Jalisa Pinkley
Healthcare Administration | Case Management | Operations Leadership
About
Results-driven healthcare professional with more than 20 years of experience in healthcare operations, case management, home health, hospice, patient advocacy, regulatory compliance, and staff leadership. Currently pursuing a Master of Business Administration (MBA) in Healthcare Administration at Herzing University. Recognized for improving care coordination, leading multidisciplinary teams, maintaining compliance, and delivering patient-centered outcomes.
Experience
Case Manager - BrightCare Home Care
- Coordinate patient assessments and individualized care plans.
- Collaborate with physicians, nurses, families, and community partners.
- Monitor quality outcomes and regulatory compliance.
- Advocate for patients while improving continuity of care.
HCBS Supervisor - The Medical Team
- Led caregiver recruitment, onboarding, scheduling, and supervision.
- Ensured compliance with Medicaid, HCBS, and state regulations.
- Managed payroll coordination, quality assurance, and staff performance.
- Supported operational efficiency and high-quality patient care.
Hospice & Home Health Aide
- Delivered compassionate direct patient care in home and hospice settings.
- Assisted with activities of daily living and documented patient status.
- Maintained HIPAA compliance and collaborated with interdisciplinary teams.
Education
Master of Business Administration (MBA) - Healthcare Administration - Herzing University
Bachelor of Science - Healthcare Administration - Herzing University
Associate Degree - Healthcare Administration - Herzing University
