Elizabeth Rucker

Detail-oriented IT/IS specialist with a background in technical support, system administration, and customer service. Proven ability to troubleshoot hardware, software, and network issues, manage user access, and support EHR systems. Experienced in configuring and deploying devices, providing remote assistance, and enhancing productivity through efficient IT operations. Seeking to leverage technical expertise and problem-solving skills to contribute to seamless technology operations.

IT/IS specialist - Excelsior Wellness - Spokane

(2025-11)

• Provided technical support to employees for a wide range of hardware, software, account access, and connectivity issues.
• Configured and deployed laptops, desktops, and peripheral devices for new and existing employees.
• Troubleshot laptops, desktops, printers, signature pads, Bluetooth devices, and other workplace technology.
• Diagnosed and resolved software and application issues across multiple business and clinical systems.
• Managed Microsoft user access, including account setup, login troubleshooting, multi-factor authentication (MFA), email accounts, distribution lists, and groups.
• Delivered remote technical support utilizing Splashtop and Ninja remote management tools.
• Supported electronic health record (EHR) systems, including CareLogic and Epic, assisting staff with access, functionality, and technical issues.
• Generated and managed employee identification badges using Genetec.
• Executed computer hardware upgrades, including the installation and replacement of RAM and SSD storage.
• Prepared, configured, and troubleshot employee equipment to ensure devices are ready for daily use.
• Assisted employees with technical inquiries and provided guidance on the proper utilization of hardware, software, and organizational systems.
• Documented, troubleshot, and resolved IT issues while contributing to the maintenance of efficient day-to-day technology operations.

Deli and floor clerk - Frontier foods - Oroville

(2025-08 - 2025-10)

• Operated deli equipment, including slicers, grills, ovens, and fryers, adhering strictly to safety procedures and proper operational guidelines.
• Ensured optimal food quality by inspecting ingredients for freshness and maintaining strict portion control standards.
• Collaborated effectively with team members to ensure seamless operations during peak periods while upholding high standards of service.
• Handled all cash transactions with accuracy utilizing the POS system, providing friendly customer interactions at the checkout.
• Implemented strategic merchandising techniques to attractively display deli products, aiming to boost sales.
• Addressed and resolved customer complaints or concerns promptly and professionally to guarantee customer satisfaction.
• Executed daily cleaning tasks, encompassing sanitizing surfaces, washing dishes, sweeping floors, and managing trash disposal.
• Delivered exceptional customer service by greeting patrons, taking orders, and responding to inquiries about menu items.
• Maintained stringent cleanliness and sanitation standards within the deli area, ensuring full compliance with health regulations.
• Prepared and assembled a diverse range of deli products, such as salads, pasta salads, fried foods, and baked goods, according to customer specifications.

Bartender - Fraternal order of the eagles - Oroville

(2025-03 - 2025-10)

• Served a variety of beverages and managed bar operations within a community-focused establishment.
• Processed all financial transactions, managed inventory restocking, and ensured strict adherence to alcohol service regulations.
• Provided support for various events and cultivated a welcoming and engaging atmosphere for members and guests.

Head of housekeeping - Veranda beach resort - Oroville

(2024-06 - 2025-03)

• Oversaw and directed all housekeeping operations to maintain the highest standards of cleanliness and guest satisfaction.
• Established and enforced department standards, effectively reducing operational costs through optimized staff scheduling.
• Led the recruitment, training, and performance management processes for the housekeeping team, resulting in a documented 20% increase in overall productivity.
• Managed departmental finances and inventory control systems, achieving a 15% reduction in supply expenditures.

Freelance Billing Specialist - The native Project, next level physical therapy - Spokane

(2023-06 - 2024-06)

• Scrubbed patient charges and submitted claims to Medicare, Medicaid, and various insurance payers.
• Posted insurance and private pay payments accurately and in a timely manner.
• Managed accounts receivable, meticulously researched and resolved claim denials, and filed appeals and reconsiderations.
• Researched and processed insurance and/or private pay refunds.
• Processed credit card payments efficiently.
• Addressed billing department phone inquiries from internal staff and patients.
• Managed and processed daily departmental mail.
• Assisted with other assigned tasks within the billing department as needed.
• Possess knowledge of healthcare insurance claim practices and compliance regulations.
• Proficient with various computer systems, programs, and applications.
• Familiar with medical terminology.
• Skilled in basic medical coding.
• Demonstrated ability to enter data with a high degree of accuracy.
• Proven ability to communicate effectively and clearly.
• Exhibited excellent customer service skills and professional phone etiquette.

Medical Billing and Coding Specialist - Tailwind Physical Therapy - Spokane

(2022-08 - 2023-06)

• Managed patient check-ins and scheduling, efficiently filling schedule gaps as needed.
• Verified patient insurance eligibility and requested necessary authorizations.
• Contacted patients regarding appointments and outstanding balances.
• Scanned and organized patient documents, maintained a clean and organized facility, and prepared patient rooms.
• Posted patient payments and rectified billing errors, including resubmitting claims.
• Followed up with patients for payment collection.

Swing Manager - McDonald's - Spokane

(2022-03 - 2022-07)

• Managed cash drawers and prepared daily bank deposits.
• Monitored and controlled labor percentages and tracked sales performance.
• Oversaw food preparation and sandwich assembly.
• Took customer food orders and anticipated guest needs.
• Maintained a clean and sanitary work environment.
• Ensured adherence to food safety standards.
• Trained new crew members and served as a role model for the team.

Manager in Training (MIT) - Mister Car Wash - Airway Heights

(2021-01 - 2022-01)

• Spearheaded the training process for new hires.
• Managed store opening and closing procedures.
• Tracked and reported daily operational statistics.
• Exceeded customer expectations through exceptional service.
• Maintained site cleanliness and oversaw industrial cleaning tasks.
• Performed preventative maintenance on equipment.

Supervisor/Manager - Metro express car wash - Coeur d'Alene

(2018-09 - 2020-08)

• Guided customers in selecting the appropriate car wash services.
• Managed the vehicle loading process onto the operational line.
• Ensured the safety of both employees and customers.
• Directed and supervised team members.
• Resolved customer complaints effectively.
• De-escalated tense situations with professionalism.
• Handled monetary transactions accurately.
• Performed minor equipment repairs and maintenance.

McDonalds Swing Manager - McDonald's - Coeur d'Alene

(2017-08 - 2018-08)

• Managed cash drawers and prepared daily bank deposits.
• Monitored and controlled labor percentages and tracked sales performance.
• Oversaw food preparation and sandwich assembly.
• Took customer food orders and anticipated guest needs.
• Maintained a clean and sanitary work environment.
• Ensured adherence to food safety standards.
• Trained new crew members and served as a role model for the team.

Bachelor's degree - Software Engineering - Western Governors University (2024-11)

Associate - General studies - North Idaho College (2016-08 - 2019-05)