Elizabeth Wiggins
Advanced Associate, Customer Service
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About
Detail-oriented and adaptable professional with experience in customer service, administrative support, records management, and higher education environments. Skilled in communication, data tracking, CRM systems, and managing complex processes in fast-paced settings. Proven ability to support individuals with professionalism, maintain accurate documentation, and collaborate effectively across teams.
Holds a Master's degree in Human Resources with a strong commitment to organization, efficiency, and service excellence.
Experience
Advanced Associate, Customer Service - Pearson VUE - Raleigh-Durham, NC
(2021-01 - 2026-05)
- Served as a primary point of contact for applicants navigating detailed application and licensing processes
- Analyzed documentation for completeness, accuracy, and eligibility determination based on regulatory standards
- Communicated policies and procedures clearly across phone, email, and internal systems
- Maintained accurate records and document interactions within CRM systems
- Managed high-volume customer interactions while maintaining professionalism and performance standards
- Collaborated with internal departments to resolve discrepancies and improve service delivery
Education
Master of Science - Human Resources - North Carolina A&T State University (2021)
Bachelor of Science - Entrepreneurship - Livingstone College (2019)
