Ella Ketron

Detail-oriented professional with years of experience in high-volume, customer-facing environments, including years in management. Skilled at prioritizing competing tasks, delegating to team members, and resolving issues professionally with the public and with leadership. Experienced in handling confidential information, maintaining accurate records, and managing schedules, payroll, and inventory. Strong written and verbal communicator.

Bartender and Server at Metrograph Commissary (Present)

• Worked private and public events, coordinating with staff to keep service organized and on schedule
• Anticipated guest needs in a busy, high-traffic setting to keep service running smoothly
• Resolved guest concerns calmly and professionally
• Maintained an organized, clean, and well-stocked bar and service area

Bar Manager and Bartender at El Rocko Lounge

• Supervised and scheduled a team of up to staff per shift, prioritizing daily tasks and delegating responsibilities
• Processed payroll and maintained accurate scheduling and staffing records
• Managed inventory, placed and checked in vendor orders, and tracked supplies
• Recruited, hired, and trained staff, including bartenders, security, DJs, and sound technicians
• Planned and coordinated private events from initial client inquiry through completion
• Implemented a new point-of-sale system and trained all staff and ownership on its use
• Handled sensitive information, including payroll and cash handling
• Communicated with owners, vendors, and clients by email and in person to resolve issues

Server at Vinnie Van Go-Go's

• Delivered a high level of customer service to a steady flow of walk-in customers in a fast-paced environment
• Processed orders, take-out requests, payments, and cash accurately using a POS system
• Trained new employees on service standards, menu knowledge, and customer service best practices
• Opened and closed the restaurant, including setup, restocking, and cleaning

Coursework in Fine Arts – University of Georgia