DIRECTOR OF OPERATIONS at CEDARTOWN FOODS (2022-07 – 2026-02)
Executed strategic process to grow organization from seven underperforming units to forty-two profitable restaurants. Directed operations for a workforce exceeding 1300, including seven district managers.
- Executed strategic process to grow organization from seven underperforming units, to forty-two profitable restaurants.
- Directed operations for a workforce exceeding 1300, including seven district managers.
- Implemented diverse organizational systems to enhance efficiency in operations.
- Cultivated robust partnership with franchisor via innovative product trials
- Conducted site selection for upcoming restaurant locations
- Guided management teams in mastering EBITDA management and business acumen.
- Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
DISTRICT MANAGER at MERITAGE HOSPITALITY GROUP (2020-12 – 2022-06)
Directed a group of nine restaurants achieving a total revenue of $18 million annually. Enhanced customer satisfaction scores by twenty basis points in the first quarter via the deployment of strategic systems and routines.
- Directed a group of nine restaurants achieving a total revenue of $18 million annually.
- Enhanced customer satisfaction scores by twenty basis points in the first quarter via the deployment of strategic systems and routines.
- Increased brand awareness by implementing localized marketing initiatives
- Streamlined operational process to enhance efficiency across units
- Oversaw compliance with health and safety regulations, minimizing risk exposure.
DIRECTOR OF OPERATIONS at MCDONALD'S (2017-08 – 2020-12)
Oversaw operations of seventeen high-volume restaurants generating $59 million in revenue. Devised method improving customer satisfaction by twelve basis points and increased profitability metrics by 5%.
- Oversaw operations of seventeen high-volume restaurants generating $59 million in revenue.
- Devised method improving customer satisfaction by twelve basis points and increased profitability metrics by 5%.
- Developed additional revenue channels by local store marketing.
- Enhanced restaurant profit margins by 35% by efficiently managing controllable factors.
- Developed innovated initiatives to boost employee retention.
- Certified and trained managers across seventeen locations to enhance understanding of business systems.
REGIONAL MANAGER at CHECKER'S (2012-03 – 2017-08)
Led multi-state market operations, boosting efficiency and performance for units with an average AUV of $1 million. Exceeded revenue targets set by the company for thirty-two consecutive quarters.
- Led multi-state market operations, boosting efficiency and performance for units with an average AUV of $1 million.
- Exceeded revenue targets set by the company for thirty-two consecutive quarters.
- Managed execution of training standardization program, enhancing customer satisfaction.
- Utilized key performance indicators and P&L statements to effectively control
- Identified actionable strategies to achieve monthly targets
- Enhanced brand visibility and market influence through gorilla marketing strategies.
SENIOR AREA SUPERVISOR at MCDONALD'S (2000-05 – 2012-03)
Progressive advancement from Unit Manager to Area Supervisor, managing operations across seven restaurants. Managed flagship operation, achieving $9 million in annual sales.
- Progressive advancement from Unit Manager to Area Supervisor, managing operations across seven restaurants.
- Managed flagship operation, achieving $9 million in annual sales.
- Drove financial performance through P&L accountability.
- Managed multi-team performance through training, mentoring, and development initiatives.
- Fostered a culture of accountability by conducting regular performance reviews and providing constructive feedback to teams.
