Elrod Chalmers
Service Intake Representative
Hire this person
Send a job offer directly to this candidate
About
I am a dedicated career-changer transitioning into Cybersecurity after years of experience in IT and Account Management. My security practice includes Information Security, Network Security, Vulnerability Assessment, Threat Analysis, and Log Analysis.
Experience
Service Intake Representative - Superior Plus Propane - Remote
(2025-01)
- Billing Inquiry
- Payment Processing
Account Manager - Granite Telecommunication - Quincy, MA
(2018-01 - 2025-12)
- Billing Inquiry
- Phone and Email utilization
Police Officer - Royal Montserrat Police Service - Montserrat
(2011-01 - 2018-12)
- Maintain, upgrade, and repair computers in all departments
- Configuring and updating workstations, software, and peripheral devices
- Educate employees on computer etiquette and assist with technical issues
- Protection of Life and Property
Airline Agent - MONAIR Travel Service - Montserrat
(2008-01 - 2011-12)
- Fielding inbound calls from customers regarding reservations
- Processing transactions, booking reservations, and cancellations
- Resolved customer issues related to booking errors
- Problem solving and conflict resolution
Data-Entry Specialist - Government of Montserrat
(2008-04 - 2008-07)
- Word and Excel database manipulation
- Entered statistical data from various government projects
- Assist in programming computers
- Provided on-site technical support for laptops and PCs
Education
Certificate - Computer Support Technician - Penn Foster College (2015)
