Whitney Fulton

Detail-oriented healthcare professional with 5+ years of experience in patient support, medical documentation, and high-volume environments.

Background includes pharmacy technician experience with a focus on patient safety, accuracy, and communication with healthcare teams. Proven ability to recognize changes in patient needs, maintain detailed records, and escalate critical information appropriately.

Intake Representative at Disability Law Group (2024-09 – Present)

• Gather and document detailed client information with a high level of accuracy
• Identify important changes or concerns and communicate them appropriately
• Manage multiple cases in a fast-paced environment

Customer Service Representative at Proctor Loan Protector (2023-03 – 2024-08)

• Managed high-volume inbound calls while maintaining accuracy and professionalism
• Resolved complex issues and ensured compliance with company policies

Scheduling Lead at Harmony Cares (2022-02 – 2022-11)

• Supervised scheduling operations supporting patient care coordination
• Trained staff on workflows, documentation, and communication standards
• Improved efficiency through streamlined scheduling processes

Outreach Specialist at Harmony Cares (2020-09 – 2022-02)

• Coordinated patient outreach and scheduled healthcare assessments
• Monitored patient needs and escalated concerns to clinical staff when necessary
• Maintained accurate documentation in high-volume systems

Pharmacy Technician at BioMed Specialty Pharmacy (2020-01 – 2020-09)

• Processed prescriptions and insurance claims with strong attention to detail and accuracy
• Reviewed patient profiles to support safe medication use and identify potential concerns
• Communicated with patients, nurses, and providers regarding medications and care needs
• Maintained precise documentation in compliance with healthcare regulations

High School Diploma