Elsa Monroy

Versatile professional with extensive experience in sales, hospitality, insurance, real estate, and customer service, bringing a unique blend of skills to drive business success. Committed to leveraging diverse experiences to contribute positively to a dynamic organization.

Associate District Manager at ADP (2024-04 – Present)

Delivered ADP's industry-leading payroll and HR solutions to small business clients. Managed full sales cycle including lead generation, prospecting, solution presentation, and closing. Built strong client relationships and drove revenue growth.

Founder, Tigre Enchilado at Self Employed (2024-01 – Present)

Dynamic Food Entrepreneur with 5+ years of experience in the culinary industry. Increased sales by 30% year-over-year through innovative marketing and exceptional customer service.

Banquet Captain at Lodge on the Desert (2018-03 – Present)

Coordinated and executed large-scale events, ensuring exceptional guest experiences. Managed teams, budgets, and vendor negotiations.

P&C; Insurance Agent at Kemper (2020-08 – 2021-07)

Provided tailored insurance solutions, built client relationships, exceeded sales targets, and maintained compliance with industry regulations.

Universal Customer Service Agent at Comcast (2016-01 – 2018-03)

Delivered exceptional customer support, resolved inquiries, upsold services, and ensured high satisfaction levels.

Claims Adjuster at GEICO (2014-03 – 2016-01)

Investigated and resolved casualty claims efficiently, maintaining compliance with company and state standards.

Short Sale Administrator at Citibank (2007-09 – 2013-11)

Managed short sale transactions, ensuring compliance, accuracy, and client satisfaction throughout the mortgage process.

High School Diploma – Colegio De Bachilleres Del Estado De Sonora (2004-06)