Elsie Christian

Dependable and detail-oriented healthcare support professional with experience providing courier, organization, customer service, and administrative support within medical and healthcare environments. Proven ability to safely transport sensitive materials, maintain accurate records, meet strict delivery deadlines, and provide exceptional service to clients and healthcare personnel. Experienced in working independently, managing multiple routes, overseeing confidential information, and ensuring accuracy in documentation and reporting.

Recognized for professionalism, reliability, strong communication skills, and commitment to operational excellence.

Personnel Security Assistant | Team Lead - GEM TECHNOLOGY, INC.

(2022-07 - 2025-07)

Provided multichannel support to internal and external customers regarding case status, requirements, and investigative processes.

• Led and coached a team of thirty-one employees, improving communication, accuracy, and service quality.
• Managed high-volume workflows and ensured timely responses to inquiries and escalations.
• Collaborated with multiple departments to resolve issues and gather required information.
• Maintained detailed documentation and ensured compliance with federal standards.
• Trained new team members to strengthen customer-focused service delivery.
• Supported pre-employment suitability by coordinating and investigating divulged and triggered adjudicative relevant incidents or information.

Corporate Mail Courier / Independent Contractor - LABGISTEX, INC.

(2021-04 - 2022-09)

• Provide scheduled courier services for a large healthcare organization, servicing multiple locations daily.
• Pick up, transport, and deliver mail, packages, supplies, and time-sensitive materials while maintaining strict delivery schedules.
• Load, unload, sort, and organize materials for efficient transportation and distribution.
• Complete electronic order entries and delivery updates through mobile applications.
• Prepare and submit accurate operational reports and invoicing documentation.
• Maintain excellent customer relationships through professional communication and responsive service.
• Resolve delivery issues promptly while ensuring uninterrupted logistics operations.
• Demonstrate exceptional dependability, route efficiency, and attention to detail.

Hospital PBX Operator - MEDICAL CITY PLANO / MEDICAL CITY LEWISVILLE

(2018-06 - 2023-02)

• Supported hospital operations by coordinating communications between departments, physicians, patients, and emergency response teams.
• Maintained confidentiality while handling sensitive patient and operational information.
• Processed emergency notifications and documentation accurately and efficiently.
• Monitored critical hospital systems and escalated issues according to established protocols.
• Delivered exceptional customer service to patients, visitors, and healthcare professionals.

Contracted Mobile Massage Therapist - COMPELLING THERAPY SERVICES, INC.

(2018-04 - 2020-08)

• Traveled to patient residences to provide therapeutic services throughout assigned service areas.
• Maintained accurate client documentation and service records.
• Collected required signatures and completed agency compliance paperwork.
• Submitted reports and documentation within established timelines.
• Built strong relationships with patients, caregivers, and agency personnel.

FEMA Housing Field Inspector - WSP USA

(2017-09 - 2021-04)

• Conduct inspections across multiple geographic locations while maintaining strict reporting deadlines.
• Utilize mobile technology and specialized software to document findings accurately.
• Manage scheduling, travel logistics, and documentation independently.
• Ensure accuracy and compliance with federal reporting requirements.

Massage Instructor / Program Director - ATM Massage School

Manager of Career Services - Texas Center for Massage Therapy (Cortiva Institute)

Massage Therapy Instructor - Anthem College

Small Business Sales Consultant - ADT Security Services

Associate of Arts - Business Administration - Strayer University

Diploma - Medical Billing & Coding - Kaplan College

Licensed Massage Therapist - Massage Therapy - Hands On Therapy Massage Therapy School