Eman Tomina

Dynamic professional with extensive experience as a Receptionist Administrator at Michigan Hand And Wrist, excelling in appointment scheduling and customer service. Proven ability to enhance patient flow and maintain organized filing systems, contributing to a positive work environment through strong interpersonal skills and effective multitasking.

Receptionist Administrator - Michigan Hand And Wrist

• Managed front desk operations, greeting patients and directing them to appropriate services.
• Scheduled appointments using electronic health record systems, ensuring optimal patient flow.
• Assisted in handling patient inquiries, providing accurate information about services and procedures.
• Maintained organized filing system for patient records, enhancing access to information.
• Processed insurance claims and verified coverage, ensuring compliance with healthcare regulations.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns.
• Managed multi-line phone system, ensuring prompt and courteous service to callers.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Shift Manager - McDonald's

• Supervised team during shifts to ensure efficient operations and service quality.
• Trained new employees on protocols, processes, and customer service standards.
• Managed inventory levels, facilitating timely restocking of essential supplies.
• Implemented operational improvements to enhance workflow and reduce wait times.
• Resolved customer complaints promptly, maintaining high satisfaction rates and brand loyalty.
• Monitored compliance with health and safety regulations, ensuring a clean work environment.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

BBA - Business Administration - Baker College (2009-06)