Emma Kouadio

Customer service professional with over 5 years of experience in the hospitality, adept at enhancing client interactions and streamlining operations. Demonstrates exceptional skills in time management, problem solving, and data analysis, consistently achieving results while upholding high ethical standards. Committed to leveraging hospitality expertise and fostering teamwork to elevate service delivery and operational efficiency.

Service and Sales Ambassador at Clear Plus (2025-09 – Present)

• Facilitates Clear Plus and TSA PreCheck enrollments while maintaining compliance records and providing professional customer service.
• Achieves a sales bench of 70 enrollments monthly through targeted member engagement and conversion tactics.
• Provides complimentary concierge assistance at DEN airport as part of a six-person team to improve traveler flow and satisfaction.
• Delivers high-quality service in the Clear Plus lane to increase traveler satisfaction and encourage repeat usage.
• Promotes Clear Plus membership features to drive enrollments and strengthen customer loyalty.
• Met with Clear founder and CEO Caryn Seidman Becker as part of an eight-member group, enhancing executive-level engagement.
• Processed 70+ Clear Plus enrollments monthly using biometric kiosks and verified government ID's

Host at Tom's Watch Bar (2025-03 – 2025-06)

• Coordinated seating and server rotation, enhancing efficiency and customer satisfaction.
• Managed lost and found, ensuring secure handling and prompt return of items.
• Addressed customer inquiries with accurate information, improving guest experience.
• Resolved credit card issues swiftly, maintaining trust and smooth transactions.
• Welcomed guests with a friendly demeanor, fostering a positive atmosphere that encouraged repeat visits.
• Managed seating arrangements to optimize flow, significantly reducing wait times and enhancing guest satisfaction.
• Maintained accurate reservation logs and efficiently handled inquiries, contributing to seamless operations during peak hours.
• Handled cash, reducing errors and boosting service speed for enhanced efficiency.
• Increased revenue and satisfaction by upselling premium drinks.
• Worked with kitchen staff to ensure timely service and a better dining experience.

Server/Bartender at Pinky Promise (2024-06 – 2024-09)

• Handled cash, reducing errors and boosting service speed for enhanced efficiency.
• Increased revenue and satisfaction by upselling premium drinks.
• Worked with kitchen staff to ensure timely service and a better dining experience.

Host/Server at Flying Biscuit (2021-11 – 2023-01)

• Enhanced customer satisfaction, boosting repeat patronage through attentive service.
• Collaborated with kitchen staff to streamline order processing and resolve issues swiftly.
• Maintained dining area cleanliness, ensuring a welcoming environment for guests.
• Trained new team members, sharing effective customer service techniques.

Staff Producer Assistant (Volunteer) at CCTV Salem, Oregon (2018-07 – 2018-09)

• Volunteered to assist with various production tasks, showcasing a proactive attitude and eagerness to learn industry-specific skills.
• Analyzed production schedules and workflows, identifying areas for improvement; contributed to process optimization and better resource allocation.
• Collaborated with production team to streamline workflows, resulting in more efficient resource use and reduced downtime.

Bachelor's Degree in Political Science – Georgia State University (2020-08)

High School Diploma – Morning Glory International School (2014-09 – 2018-06)