Marita Taft

Experienced Customer Service Representative with 25+ years of dedicated service, renowned for enhancing customer experience, and resolving complex service issues efficiently. Proven ability to manage high-volume customer inquiries, streamline processes, and maintain exceptional customer satisfaction. Seeking to leverage my expertise in a service-focused role to contribute to a positive and efficient customer experience.

Airline Customer Service Agent at United Airlines (1997-05 – 2022-07)

• Provided high level of customer service to each person by engaging passenger and using active listening and effective interpersonal skills
• Arranged transportation to special needs passengers when needed
• Engaged customers to find amiable and appropriate solutions to conflicts and escalated major issues to supervisors
• Demonstrated skills at working independently and collaboratively in a team environment with a strong sense of personal responsibility
• Met and dispatched aircrafts even international flights
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written

Bachelor of Arts in Commercial And Advertising Art – Konstfack Stockholm

Associate of Arts in Languages – Linnankosken Lukio