Emmanuel Mutombo

Experienced Service Coordinator and Engineering professional with a background in utility operations, electrical service coordination, semiconductor manufacturing, and field service engineering. Currently serving as a Service Coordinator at Arizona Public Service (APS), coordinating new electric services, panel upgrades, relocations, and customer projects from planning through completion. Recognized for strong problem-solving abilities, excellent customer service, and the ability to work effectively with contractors, engineers, municipalities, and field crews.

Fluent in English and French.

Service Coordinator at Arizona Public Service (APS) (2025-08 – Present)

• Coordinate residential and commercial electric service projects from request to completion.
• Work with customers, contractors, municipalities, engineers, and field crews to ensure projects meet APS standards.
• Manage work orders, schedule field activities, review project requirements, and support timely service installations.
• Resolve customer and contractor issues while maintaining accurate project documentation.

Field Service Engineer at Applied Materials (2024-12 – 2025-03)

• Supported installation, troubleshooting, and maintenance of semiconductor equipment.
• Assisted with equipment diagnostics, preventive maintenance, and technical documentation.

Field Service Engineer II at Tokyo Electron (TEL) (2023-06 – 2024-12)

• Installed, maintained, and repaired semiconductor manufacturing equipment.
• Performed preventive maintenance, troubleshooting, and root cause analysis to improve equipment reliability.
• Worked closely with engineering and production teams in a cleanroom environment.

Manufacturing Technician II at Intel Corporation (2021-05 – 2023-05)

• Operated semiconductor manufacturing equipment and supported production goals.
• Assisted engineers with troubleshooting, equipment recovery, and process improvements.

Operations & Information Technology Manager at Taylor Farms (2015-12 – 2021-03)

• Managed daily operations and supervised a team of 40–45 employees, ensuring productivity, safety, and operational efficiency.
• Planned employee schedules, assigned work, and monitored performance to meet production goals and deadlines.
• Trained, coached, and mentored new and existing employees while promoting a positive and accountable work environment.
• Worked closely with management, production, shipping, and quality teams to improve workflow and resolve operational issues.
• Oversaw inventory tracking, order processing, and ERP system operations to maintain accurate production records.
• Maintained operational reports, employee records, and documentation to ensure compliance with company policies.
• Improved operational efficiency by implementing process improvements and supporting continuous improvement initiatives.
• Recognized for strong leadership, problem-solving, and the ability to manage multiple priorities in a fast-paced production environment.

Associate of Applied Science (AAS) in Engineering – Glendale Community College