Emmanuella Marshall

Resourceful, versatile, and highly organized Operations & Administrative Leader with over 10 years of cross-functional experience across business management, media production, education, and community leadership. Proven track record of managing multi-channel workflows, master scheduling, financial record-keeping, and high-volume client/public engagement with 100% data integrity. Adept at maintaining regulatory compliance, executing project logistics under tight deadlines, and delivering a "calm authority" in fast-paced operational environments.

Owner & Business Operations Manager - Ella Signature Hair & Wigs - Charleston, IL

(2025-01)

• Direct all daily front-office, administrative, and back-end financial operations for a local service business.
• Manage a high-volume digital calendar and client database, maintaining a 100% on-time service delivery record.
• Execute daily financial workflows including Square POS transactions, daily cash drawer balancing, expense logging, and inventory procurement.
• Oversee workspace health, safety, and regulatory compliance in strict alignment with Illinois state licensing standards.

Operations Manager & Youth Program Consultant - Independent Contractor & Creative Consultant - Godfrey / Charleston, IL

(2020-07 - 2024-05)

• Managed e-commerce order fulfillment, digital client correspondence, and product distribution for a custom wig brand.
• Served as an independent Vocal Coach for high school students preparing for theater productions, managing rehearsal schedules, talent coordination, and milestone tracking.
• Completed an Associate of Arts degree concurrently while navigating remote platforms and managing family administrative operations during peak pandemic conditions.

Hostess & Dining Room Coordinator - Fire and Smoke Restaurant - Wood River, IL

(2019 - 2020)

• Welcomed guests, managed dining room seating, communicated daily menu specials, and provided continuous table support in a fast-paced environment.
• Maintained efficient dining operations and coordinated order delivery through shifting health, safety, and restaurant operational demands during the initial 2020 pandemic response.
• Executed nightly facility closing routines, cash drawer hand-offs, and thorough workspace sanitization following strict safety protocols.

Merchandise Night Stocker - Walmart Inc. - Wood River, IL

(2019 - 2019)

• Received and organized high-volume overnight merchandise shipments, ensuring precise shelf placement and inventory accuracy.
• Assisted late-shift shoppers, fielded incoming telephone calls, and resolved customer inquiries under time-sensitive shift deadlines.

Project Manager (Contract) - Hybrid and Magnet Company - Ikeja, Lagos

(2017 - 2017)

• Managed a portfolio of fashion vendors and coordinated multi-vendor venue logistics, achieving a 75% increase in vendor sales performance.
• Directed public address announcements, managed vendor communications, and maintained event schedules under strict deadlines.

Script Editor & Media Operations Coordinator - Believers Loveworld Incorporated - Ikeja, Lagos

(2014-05 - 2016-10)

• Delivered daily news updates, authored historical feature segments (Rhapsody History), and assisted in full season news production.
• Wrote and produced 2 commercial broadcast jingles for news breaks on Rhapsody TV.
• Coordinated travel itineraries, production logistics, and social media engagement strategies while maintaining a searchable digital media archive.

English Educator & Program Administrator - Community Secondary School - Ebonyi, Nigeria

(2012 - 2013)

• Delivered English Language instruction, managed classroom environments, and maintained comprehensive student records.
• Acted as a primary point of contact for parents, faculty, and community leaders to share student progress and support learning outcomes.

News Reporter & Producer - Daar Communications (Raypower 100.5 FM) - Lagos, Nigeria

(2009 - 2009)

• Operated broadcast systems under tight time constraints, conducting fact-checking and court reporting to ensure maximum public record integrity.

Music Director & Personnel Coordinator - Community Ministry & Choral Program - Regional / Multi-Location

10-Year Tenure

• Directed and mentored a 200-member choir across 30 regional locations, fostering an environment of trust, respect, and high standards.
• Managed complex event scheduling, equipment logistics, and multi-location rehearsals for large-scale public performances.
• Resolved personnel conflicts and maintained high team retention through clear communication and supportive leadership.

Associate of Arts - Lewis and Clark Community College (2024-05) Godfrey, IL

Bachelor of Arts - Mass Communications - Nigerian Institute of Journalism Lagos, Nigeria