Mikala Gordon

Strategic and collaborative leader with an MBA and progressive experience across public sector, unionized, and community-based environments. I bring expertise in governance, operations, and financial oversight, with a strong focus on supporting service delivery through partnerships with non-profit organizations and community interest holders. Currently providing leadership in post-secondary administration, coordinating accessible, client-centred services across regional campuses.

Demonstrated ability to build trusted relationships, navigate complex social service systems, and provide sound advice that supports effective program delivery.

Manager of Administration Services, Faculty of Human & Health Sciences (Regional Campuses) at University of Northern British Columbia (2026-03 – Present)

• Provide operational and administrative leadership supporting academic programs and faculty across regional campuses.
• Oversee administrative services, processes, and resource coordination to support student and faculty needs.
• Support budgeting, planning, and operational decision-making within a multi-campus environment.
• Contribute to a student-centred service approach that enhances access, engagement, and overall experience.
• Maintain relationships with internal interest holders and community partners to support regional program delivery.

Executive Assistant to City Manager, Mayor & Council at City of Terrace (2023-07 – 2026-03)

• Supported senior leadership and elected officials in a complex public-sector environment, contributing to strategic planning, governance, and organizational priorities.
• Coordinated Council processes, including agendas, briefings, and official records, ensuring accuracy, transparency, and alignment with legislative requirements.
• Acted as a key liaison between leadership, staff, and the public, fostering effective communication and interest holder engagement.
• Supported public engagement initiatives and civic events, strengthening community relationships and institutional trust.
• Managed confidential communications and sensitive issues with discretion and sound judgement.
• Interpreted and applied policies, procedures, and governance frameworks to support effective decision-making.

Community Outreach / Caseworker at Taylor Bachrach, Member of Parliament (2023-03 – 2023-07)

• Led community outreach and engagement initiatives, strengthening relationships with diverse interest holders and community organizations.
• Advocated for constituents by navigating complex federal programs and services, ensuring responsive and client-centred outcomes.
• Managed sensitive and high-volume casework requiring discretion, empathy, and problem-solving.
• Represented the office at public events, reinforcing visibility, accessibility, and community connection.

Financial Officer at Ksan Society (2022-11 – 2023-03)

• Oversight of accounts payable and accounts receivable
• Monthly reconciliation of all company accounts
• Development and implementation of updated accounting processes
• Financial reporting
• Budget development and monitoring

Supervisor of Security & Finance at Northwest Regional Airport Terrace-Kitimat (2015-03 – 2022-05)

• Provided leadership in a unionized environment, supporting labour relations, collective bargaining, and contract administration with CUPE Local 2012-02.
• Led employee relations processes, workplace investigations, conflict resolution, and performance-related matters.
• Oversaw multi-functional operations including finance, security, compliance, and interest holder relations.
• Participated in budget development and effective resource allocation.
• Developed and implemented key operational programs, including the Airport Security Program, Security Training Program, and Restricted Area Pass Program.
• Collaborated with regulatory agencies, including Transport Canada, ensuring compliance and operational readiness.
• Built and maintained relationships with tenants, contractors, and external partners to support service delivery and operational effectiveness.
• Maintained on-call leadership responsibility for emergency response and incident management.

Master of Business Administration in Business Administration – University of Northern British Columbia (2023)

Bachelor of Arts in French – University of British Columbia (2006)