Engela Victor

Highly organized and versatile Office Manager and Business Operations Administrator with extensive experience across administration, operations, customer service, logistics, retail management, financial administration, HR support, hospitality setup, and executive assistance. Proven ability to manage multiple responsibilities simultaneously while maintaining high levels of professionalism, accuracy, and efficiency. Experienced in coordinating business operations, managing office systems, handling financial administration, supervising staff, and supporting senior management across multiple industries including insurance, logistics, retail, hospitality, and professional services.

Strong interpersonal, communication, and problem-solving skills with international work experience in the United Kingdom.

Business Operations & Guest House Administrator - Bloekomrus Guest House / Gras en Blaar Garden Services - Vanderbijlpark, South Africa

(2025-04 - 2025-12)

• Coordinated the establishment and operational setup of a guest house from inception to launch.
• Managed property renovation coordination, supplier communication, procurement, and setup of furnishings, equipment, and operational necessities.
• Oversaw budgeting, purchasing, invoicing, and expense tracking for the business.
• Coordinated service providers, contractors, and project timelines during renovation and setup phases.
• Implemented administrative systems, filing processes, and operational procedures for the guest house.
• Managed guest communication, bookings, scheduling, and customer service support.
• Handled invoicing, payment follow-ups, and collection of outstanding service fees for a garden services business.
• Maintained accurate financial and administrative records, including quotations, invoices, and reconciliations.
• Provided general business administration and operational support across both businesses.
• Assisted with marketing, client communication, and day-to-day business coordination.

Office Manager - TitanSure Consulting - Vanderbijlpark, South Africa

(2018-04 - 2025-03)

• Managed marketing, sales support, and daily administrative operations.
• Assessed clients’ insurance needs and risk profiles to recommend suitable coverage solutions.
• Arranged specialised insurance packages and cover tailored to client requirements.
• Obtained insurance quotations and followed up with clients regarding proposals.
• Liaised with clients, underwriters, and product providers regarding policies and amendments.
• Processed policy amendments and finalized accepted quotations.
• Managed legislative and compliance documentation between clients and service providers.
• Performed month-end reconciliation of provident fund contributions for two companies.
• Maintained and updated product provider applications and documentation.
• Managed office stationery, promotional materials, and supply ordering.
• Provided personal assistant support, including diary management and travel coordination.
• Arranged travel and accommodation bookings.
• Maintained filing systems, archives, logbooks, and data capture records.
• Assisted with ad hoc administrative and operational duties as required.
• Managed company expenses and debtor accounts.
• Prepared invoices, statements, and related financial documentation.
• Monitored and recorded company income and expenses.
• Oversaw day-to-day office management functions.
• Compiled reports and provided administrative support to the Director.
• Performed accurate data capture and maintained company records.
• Handled general administrative duties to support business operations.

Debtors Clerk & General Administrator - RRT Logistics - South Africa

(2017-01 - 2018-01)

• Managed company expenses and debtor accounts.
• Prepared invoices, quotations, and account statements.
• Monitored and recorded income and expenses.
• Oversaw daily office management operations.
• Prepared and submitted reports to the Director.
• Maintained accurate data capture and record systems.
• Performed general administrative duties.

Administrator - TWFIN (Now TitanSure Consulting) - Vanderbijlpark, South Africa

(2014-05 - 2016-10)

• Managed marketing, sales support, and administrative operations.
• Assessed clients’ insurance needs and risk profiles to recommend suitable coverage solutions.
• Arranged specialised insurance packages and cover for clients.
• Obtained and compared insurance quotations from providers.
• Followed up on quotations and maintained communication with prospective clients.
• Liaised with clients, underwriters, and product providers regarding policies and amendments.
• Processed policy amendments and finalized accepted quotations.
• Prepared and managed legislative and compliance documentation for clients.
• Performed month-end reconciliation of provident fund contributions for two companies.
• Maintained up-to-date product provider applications and ordered new documentation when required.
• Managed office stationery and promotional material inventory.
• Provided personal assistant support, including diary management and travel coordination.
• Arranged travel and accommodation bookings.
• Maintained filing, archiving, logbooks, and data capture systems.
• Assisted with general office administration and ad hoc duties as required.

Accounts & HR Administrator - Petco (Retail)

(2014-05 - 2016-10)

Additional Role

• Recruited and onboarded new employees.
• Drafted employment contracts and managed employee orientation processes.
• Coordinated employee training and maintained training schedules and records.
• Maintained accurate employee records and attendance registers.
• Addressed employee queries and workplace concerns professionally.
• Managed leave records, including annual and sick leave.
• Updated and maintained company manuals, templates, and operational procedures.
• Provided office IT support and operational guidance to on-site staff.
• Managed company expenses, debtor accounts, invoicing, quotations, and statements.
• Monitored income and expenditure records.
• Oversaw day-to-day office management functions.
• Prepared reports and provided administrative support to the Director.
• Maintained company logbooks and administrative records.

Stock Administrator - Christian Art Distributors (Logistics) - Vanderbijlpark, South Africa

(2012-02 - 2014-02)

• Coordinated staff planning and allocation of duties within the stock department.
• Monitored staff performance and obtained feedback regarding stock investigations and inventory counts.
• Compiled, reconciled, and captured stock-related information and reports.
• Prepared and maintained daily movement, picking, and put-away statistics.
• Managed stock transfers, supplier fault reports, incident reports, and authorisation processes.
• Oversaw replenishment and overflow stock locations to ensure efficient warehouse operations.
• Processed stock adjustments and maintained accurate inventory records.
• Created and updated system pack keys for new product combinations.
• Managed replenishment planning for 6- and 12-month warehouse stock requirements.
• Investigated damaged stock weekly and captured related data for reporting purposes.
• Conducted monthly maintenance and cleaning of damaged stock locations.
• Prepared weekly WMS operational reports and management feedback.
• Assisted with monthly cycle counts and annual stock take preparations and execution.
• Coordinated stock take planning meetings, task allocation, variance investigations, reconciliations, and reporting.
• Managed training schedules and maintained departmental training rosters.
• Updated departmental manuals, templates, and operational process documentation.
• Administered employee leave records.
• Managed stationery ordering and stock control.
• Maintained filing systems, archives, and accurate data capture records.

Regional Administrator & Personal Assistant to Regional Manager - Masthead (Financial Advisors Association) - Pretoria, South Africa

(2008-10 - 2012-01)

• Managed regional office expenses, budgets, and financial administration.
• Processed weekly staff subsistence and travel expense claims, reconciliations, and payments.
• Managed creditor and debtor accounts and provided regular feedback to Head Office.
• Coordinated events, meetings, venues, training sessions, and catering arrangements.
• Arranged travel and accommodation for staff and consultants.
• Processed new member contracts and maintained CRM records and spreadsheets.
• Coordinated resignation and exit processes for members.
• Maintained reports and records of communication between product providers, staff, and management.
• Managed reception and switchboard operations.
• Oversaw general office management and administrative support functions.
• Maintained diary schedules and performed minute-taking.
• Coordinated mail, courier deliveries, and office supply management.
• Administered employee leave records and maintained filing systems.

Site Supervisor - Qualifications and Curriculum Authority of England - London, United Kingdom

(2005-09 - 2007-05)

• Ensured all visitors, contractors, and staff were assisted professionally and in accordance with company procedures.
• Managed incoming and outgoing telephone calls, emails, and enquiries.
• Liaised with Facilities Management regarding visitor access and contractor coordination.
• Handled confidential documents and correspondence with discretion.
• Coordinated fire drills, evacuation procedures, and security compliance.
• Conducted daily and weekly key audits.
• Managed and monitored building security systems and procedures.
• Coordinated employee leave schedules.
• Trained and supported reception staff.
• Performed general office administration and operational support duties.

Corporate Receptionist - Advance, Grand Metropolitan, St James’s Square - London

Additional Role

• Served as the first point of contact for three high-profile investment banking companies.
• Delivered professional front-of-house and reception services.
• Managed diary schedules and administrative support duties.
• Maintained a high level of professionalism and confidentiality.
• Sorted and distributed daily post and company documentation.
• Worked closely with contractors and building management to ensure health and safety compliance.

2IC Ladieswear Manager - Queenspark - South Africa

(2003-08 - 2005-05)

• Managed merchandising, housekeeping, and visual displays.
• Oversaw stock control, ordering, transfers, and inventory management.
• Conducted weekly stock counts and stocktaking procedures.
• Monitored store targets and performance reporting.
• Supervised shop floor operations and customer service.
• Coordinated seasonal changeovers and new range launches.
• Managed staff scheduling, delegation, and team motivation.
• Provided ongoing staff training and development.

2IC Floor Manager - Foschini - Vanderbijlpark, South Africa

(1998-12 - 2003-07)

• Managed merchandising, visual displays, and housekeeping standards.
• Monitored floor stock levels and stocktaking procedures.
• Supervised point-of-sale operations and customer service.
• Assisted customers with exchanges and returns.
• Delegated tasks and managed staff scheduling.

Floor Supervisor - Foschini - Vanderbijlpark, South Africa

• Supervised floor staff and supported daily retail operations.
• Assisted customers and monitored housekeeping and stock control.

Administration Clerk - Foschini - Vanderbijlpark, South Africa

• Operated a busy switchboard and maintained filing systems.
• Prepared store target reports and customer account research.
• Processed debits, credits, reversals, and exchanges.
• Assisted customers with account applications and queries.
• Performed general office administration duties.

Sales Associate - Foschini - Vanderbijlpark, South Africa

• Maintained housekeeping and stock control standards.
• Assisted customers and processed point-of-sale transactions.

Certificate - Faculty of Economic and Management Sciences - North West University (2020)

Administration Certificate - Admin Academy (2008)

Personal Assistant Training Certificate - Admin Academy (2007)

Interaction Management Certificate - Admin Academy (2005)