Eric Miranda

Bilingual (English/Spanish) U.S.

Marine

Corps veteran with over 10 years of professional experience in field operations, detailed investigations, risk assessment, and compliance enforcement. Proven leader possessing sharp situational awareness, exceptional conflict resolution skills, and a strong background in fraud detection and report writing. Highly disciplined and dedicated to public safety; uniquely equipped with the military foundations and tactical mindset necessary to protect students, staff, and facilities as a Texas School Marshal.

Field Adjuster - Ally Auto - Dallas, TX

(2022-07)

• Conduct high-stakes, on-site field inspections and risk assessments, requiring sharp observational skills and attention to detail.
• Employ advanced investigative techniques to identify irregularities, mitigate financial/operational risk, and detect fraudulent indicators.
• Defuse high-tension, adversarial situations with clients and partners through professional conflict resolution and clear communication.
• Author comprehensive, legally defensible investigative reports detailing findings, policy compliance, and factual data.

Associate Claims Analyst / Mechanical Claims Specialist - Ally Auto - Itasca, IL

(2020-06 - 2022-07)

• Adjudicated and authorized high-value claims, rigorously evaluating cases against strict compliance guidelines and legal contracts.
• Identified, documented, and escalated suspected fraudulent activity to corporate risk management and investigative units.
• Developed advanced analytical skills and investigative questioning techniques to systematically uncover discrepancies.

Service Manager / Advisor & General Manager - Various Dealerships & Businesses - IL

(2010 - 2020)

• Directed daily operations, supervising, training, and maintaining accountability for teams of up to 15 personnel.
• Enforced corporate, state, and legal compliance policies while swiftly resolving escalated customer disputes.
• Managed municipal and commercial accounts, ensuring total transparency, precise record-keeping, and operational safety.

Communications Radio Operator (MOS 0621) - United States Marine Corps

(2008-01 - 2009-07)

Rank: E-3 Lance Corporal

• Operated, secured, and maintained classified communications networks under high-stress, tactical field environments.
• Maintained 100% operational readiness and strict accountability for over $3M in sensitive military equipment.
• Supervised, disciplined, and trained junior Marines, strictly enforcing military standards, physical security protocols, and safety measures.
• Exercised rapid, decisive judgment and leadership during critical mission support operations.

Certification - Automotive & Ford FACT Certification - Universal Technical Institute (2016 - 2016)