Erica Hearst

To enhance my Industrial, Quality, Customer Service, and Leadership skills and fully utilize the ten plus years of experience I have in these areas. To work in a positive environment that provides room for growth.

Customer Service Representative/Warehouse Associate - Vitacost - Lexington, NC

(2025-01 - 2026-12)

• Handle customer orders, picking and packing, using SF scanner, complaints, online ordering, credit card orders
• Used Listening skills, customer service skills, maintaining positive moods
• Great customer service reports, several letters and emails sent out on my behalf
• Awesome quality reports, pulled calls 100% satisfaction
• Certification in Reach truck forklift

Position not specified - Diebold INC.

(2008-01 - 2014-12)

• Analyzed and proposed tailored product and service package for the bank's ATMs
• Assigned to all varieties of bank's ATM units installing all software for those units
• Coded all cassettes within the ATM to ensure accuracy of deposits and withdrawal balances
• Ensured all ATM's were coded correctly for money dispenser
• Ensured ATM's were provided correct decal information before being shipped to quality control

Sandwich Artist/Customer Service - Sandwich Artist

(2003-01 - 2026-12)

• Provided excellent customer service by greeting all customers and assisting with food purchases
• Key holder position
• Entered in customer's orders to their specifications using suggestive selling
• Prepared all sandwiches and baked items according to company policy and Serv/Safe industry standards
• Stocked supplies and provided accurate inventory to management
• Problem solving, handled catering calls and walk-ins in a professional manner
• Train new employees

High School Diploma (2004-12)

Certification - Criminal Justice - DCCC