Ericka vs James

Skilled medical assistant with 7 years of experience in healthcare and customer service environments. Proven ability to enhance patient care through effective communication and clinical support, including vital sign monitoring and medication administration. Experienced in team leadership, achieving sales targets, and maintaining high standards of quality control.

Certified Phlebotomy

Technician and proficient in electronic health records management, dedicated to improving operational efficiency in outpatient and clinical settings.

Willing to relocate: Anywhere

Hourly Shift Coordinator at Burger King (2024-11 – 2025-10)

• Led a team of 20employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Achieved 100% increase in sales through effective staff training and motivation
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

Medical Assistant Externship at Alliance Spine and Joint Surgery (2024-07 – 2024-09)

• Perform patient intake and record vital signs.
• Assist physicians with examinations and procedures.
• Administer injections and medications as directed.
• Draw blood and conduct basic lab tests.
• Schedule appointments and manage patient flow.
• Maintain patient records and ensure confidentiality.
• Handle billing and insurance claims processing
• Provide patient education and follow-up instructions.
• Manage office supplies and equipment.
• Ensure a clean and organized clinical environment.

Customer Experience Agent at Alorica (2023-04 – 2023-10)

• Handling incoming calls and other communications.
• Managing filing system.
• Recording information as needed.
• Greeting clients and answer inquiries
• Performing general office clerk duties and errands.

Cashier at Miami Subs and Grill (2021-03 – 2022-05)

• Welcoming customers, answering their questions,
• Provided advice or recommendations.
• Processing refunds and exchanges, resolving complaints.
• Bagging or wrapping purchases.
• Following all store procedures
• Maintaining a clean workspace.

Crew Member at McDonalds (2018-04 – 2020-07)

• Greeted and welcome customers
• Restock Merchandise
• Operated cash register
• Took and issued orders.

Sales Associate at Walmart (2016-03 – 2018-06)

• Customer Service
• Handled cash register, issued refunds and processed exchanges.
• Assist in restocking shelves.
• Report any incidents or suspicious activity to the supervisor.
• Other duties as assigned by the manager.

Training program in Medical Assistant – US Academy (2024-01 – 2024-09)

High school diploma or GED

Trade school