Erika Taju

Customer service professional offering more than ten years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Pack Flow - Amazon - San Antonio, TX

(2025-11 - 2026-05)

• Retrieving multiple items belonging to one order from a "wall" or designated slot.
• Selecting the correct box or mailer size as prompted by the system and securing it with tape.
• Using handheld scanners to verify that every item in the order is correct before sealing the package.
• Applying shipping labels and ensuring they are scannable for the next stage of delivery.
• Moving packed boxes to appropriate zones for shipment.

Representative Bank Teller - Security Service - San Antonio, TX

(2025-02 - 2025-07)

• Handling routine financial tasks such as cashing checks, processing deposits, and managing cash withdrawals.
• Assisting members with account transfers, ordering checks, receiving and processing payments for mortgages, consumer loans, and credit cards.
• Counting and balancing a cash drawer at the start and end of every shift to ensure all records match processed transactions.
• Issuing cashier's checks, and money orders.
• Identifying fraudulent checks or counterfeit currency and reporting suspicious activity to management.
• Assisting with account issues, service maintenance (like address changes) and resolving discrepancies.

Fulfillment Center - Amazon - San Antonio, TX

(2024-09 - 2025-02)

• Responsible for scanning a product and appropriately placing it to the right shelf for customer's consumption.
• Inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products.
• Receiving, checking, and storing items, as well as ensuring that stock is maintained and organized in an efficient manner.
• Using scanners to read bar codes on products and loading boxes into trucks for shipment.
• Viewing prompts on screens and following directions for tasks.
• Ensuring product meets quality requirements.

Account Specialist - Chase - San Antonio, TX

(2021-10 - 2024-12)

• Answering all inbound calls, and appropriately verifying the identity of the customer before releasing any information about the account.
• Handling all issues that concerns the customer's account such as: disputes, fraud, stop payments, fee reversals, on-line password resets, debit and credit card limit increases and declines.
• Making appropriate decisions on behalf of the customers quickly and effectively.

Claims Processor - United Health Care - San Antonio, Texas

(2018-12 - 2021-08)

• Assisting members and providers with benefits or claims information.
• Analyzing and processing claims.
• Providing timely processing and adjudication of claims.
• Deciding whether a claim should be processed or denied.
• Verifying the accuracy of the policy holders account information.
• Reviewing medical records when needed.
• Responding to inquiries and resolving pertaining to specific claim issues.
• Updating Coordination of Benefits.

Fraud Specialist - Citi Bank - San Antonio, Texas

(2018-07 - 2018-10)

Fast paced and challenging position that relies on the ability to demonstrate good judgment and make informed decisions under pressure.

• Responsible for identifying suspicious patterns of credit card spending and reducing fraud exposure in its earliest stages.
• Taking a variety of calls to include inbound and outbound call center work.
• Identifying credit card behaviors that pose future risk to the client and Citi Bank.
• Reducing fraud exposure in its earliest stages.
• Investigating unbilled and posted transactions to resolve identity and transaction fraud.

Debit Card Fraud Analyst - Chase - San Antonio, Texas

(2012-05 - 2018-07)

Inbound call center that handles calls for Debit Cards and ATM Debit Cards, Lost or Stolen Cards, and Transaction Assistance.

• Preventing and detecting fraud usage of Debit Cards and ATM Debit Cards.
• Empathizing and prioritizing customer needs while resolving conflicts and managing customer expectations.
• Documenting account activities thoroughly and concisely.
• Engaging in interactive dialogue with customers through active listening.
• Making appropriate decisions on behalf of the customer quickly and effectively.

G.E.D. - MacArthur High School (1990-08 - 1994-08)