Estefanee Almanza

Results-driven Slots Guest Services Representative with a proven track record of delivering exceptional guest experiences in high-paced casino environments. Skilled in leadership development, teamwork, and fostering a culture of excellence and growth. Adept at managing financial assets, ensuring regulatory compliance, and enhancing operational efficiency.

Recognized for promoting loyalty programs, resolving technical issues, and driving engagement through clear communication of promotions. Committed to elevating the guest journey while contributing to team success and organizational goals.

Slots Guest Services Representative (GSR) - Venetian & Palazzo, Sands Corp - Las Vegas, NV

(2017-01)

• Executed jackpot payouts following proper procedures, including initiating celebratory tasks to enhance guest experience.
• Managed bank or pouch to dispense jackpot funds and ensured accurate replenishment to assigned levels.
• Supervised casino floor zones, monitoring slot players and machines for optimal operations and guest engagement.
• Enforced compliance with Nevada Gaming Regulations and departmental policies, maintaining high standards of accuracy and professionalism.
• Redeemed TiTo tickets and issued appropriate payouts while providing exceptional guest service.
• Conducted slot machine maintenance, resolving minor issues and initiating repair requests as necessary.
• Completed detailed documentation in alignment with regulatory standards and company protocols.
• Promoted loyalty programs, educating guests on membership benefits and signing up new members to enhance brand engagement.
• Delivered exceptional guest service, anticipating and responding to individual needs to ensure satisfaction.
• Evaluated operational procedures, recommending and implementing approved improvements to optimize efficiency and compliance.
• Communicated promotions effectively, driving awareness of current and upcoming events to enhance guest participation.

Front Desk Services Supervisor/Receptionist - Daycare - Las Vegas, NV

(2013-01 - 2017-12)

• Welcomed families and managed check-ins/out, ensuring accurate attendance records and a safe environment.
• Handled inquiries and payments, resolving parent concerns and maintaining financial records with professionalism.
• Supervised staff and daily operations, ensuring adherence to safety protocols and high-quality care standards.
• Led training sessions and addressed conflicts, fostering collaboration and maintaining positive parent-staff relationships.
• Ensured regulatory compliance, optimizing workflows and maintaining required licensing and health standards.

General Studies - Colegio Cuauhtemoc (2011-01)