Estevin Vivas
CompTIA A+ certified IT Technician
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About
CompTIA A+ certified IT Technician with HIPAA Awareness Certification and hands-on experience in technical support, network configuration, and hardware/software troubleshooting. Skilled in Active Directory, ticketing systems, and maintaining data privacy and security compliance. Proven track record of delivering excellent customer service and resolving technical issues efficiently in high-volume environments.
Experience
Cashier RS, Associate I (Full-Time) - GOODWILL - Denver, Colorado
(2025-09 - 2026-09)
- Process customer transactions accurately using POS systems while delivering excellent customer service.
- Handled cash, card payments, and donations in compliance with company procedures.
- Assisted customers with inquiries, purchases, and donation processes.
- Maintained organized checkout areas and supported store operations to ensure efficiency.
Sorter / Warehouse Associate (Part-Time) - AMAZON - Aurora, Colorado
(2025-06 - 2025-09)
- Efficiently sorted and organized packages according to delivery route and priority.
- Operated scanning equipment and internal systems to accurately register merchandise.
- Consistently met daily productivity and quality targets in a high-volume environment.
- Collaborated with team members to optimize workflow and reduce delivery times.
Technical Support - PROVINCIAL MUNICIPALITY OF PADRE ABAD - Padre Abad, Ucayali, Perú
(2020-08 - 2020-12)
- Assembled, configured, and maintained computers and peripheral devices.
- Diagnosed and repaired IT equipment, including PCs, printers, and network issues.
- Performed system formatting, OS installation, and software configuration.
- Prepared budgets for the purchase of new equipment and technology components.
- Installed structured cabling and configured company networks to optimize connectivity.
- Managed inventory of IT equipment and supplies.
- Provided on-site technical support and troubleshooting for end-users.
Internet Café Assistant (Part-Time) - MULTISERVICIOS MARINET - Padre Abad, Ucayali, Perú
(2016-02 - 2020-03)
- Assisted customers with computer use, printing, scanning, and internet browsing.
- Performed basic troubleshooting for hardware, software, and network connectivity issues.
- Managed cash registers, processed payments, and maintained accurate transaction records.
- Maintained a clean, organized, and welcoming environment to ensure customer satisfaction.
Education
IT Technician - I.E.S.T.P. “Padre Abad” (2016-03 - 2018)
Basic Business Skills & Introduction to Computers - Bakersfield Adult School (2024 - 2024)
High School Equivalency Certificate (GED) (2025-05)
