Evette Leyvas

Customer service and account support professional with 10+ years of front-office experience handling customer questions, account inquiries, payments, insurance verification, scheduling, claims, and high-volume daily operations. Experienced in resolving issues accurately, following established procedures, communicating professionally with customers, and managing detailed financial and account information. Brings strong attention to detail, problem-solving, and customer-focused communication that transfer well to a contact center environment.

Front Office / Treatment Coordinator - Ocotillo Lakes Endodontics

(2024-02)

• Provide front-office customer service through check-in/check-out, scheduling, and direct assistance with customer questions and needs.
• Maintain an accurate daily schedule and coordinate appointments in a fast-paced office environment.
• Verify insurance information and support accurate presentation of services and account information.
• Post payments, manage accounts receivable, and send claims while maintaining accuracy and attention to detail.
• Coordinate treatment information and help customers understand available services and next steps.

AR Specialist - Mb2 Dental

(2022-07 - 2023-10)

• Posted payments through lockbox, EFT, Abella, and Ortho Banc systems with attention to accuracy.
• Managed insurance accounts receivable and followed up on outstanding claims to support timely resolution.
• Assisted with month-end closings through timely account reconciliations.
• Reviewed and corrected errors on electronic error reports using available information.
• Managed patient accounts receivable, sent statements, and balanced accounts.
• Used Dentrix and Open Dental software to maintain and process account information.

Dental Treatment Coordinator - Do Good Dental - Tempe, AZ

(2020-05 - 2022-07)

• Verified insurance information to support accurate service and treatment presentations.
• Presented treatment plans and explained available services, including implants, crowns, dentures, Invisalign, bridges, root canals, and extractions.
• Assisted customers with appointments, financing questions, and account inquiries.
• Made treatment and re-care calls to support customer follow-up and retention.
• Handled insurance accounts receivable and payment posting.

Front Office Coordinator - Beautiful Dentistry - Tempe, AZ

(2019-10 - 2020-03)

• Managed high-volume check-in and check-out while maintaining professional customer service.
• Verified insurance information and answered phones to address customer questions and complaints.
• Booked and tracked appointments while managing competing priorities.

Front Office Coordinator - Queen Creek Dental - Queen Creek, AZ

(2016-08 - 2019-09)

• Verified insurance information and presented treatment plans to customers.
• Managed scheduling, check-in, and check-out in a customer-facing environment.

Diploma - Dental Assistant - Pima Medical Institute (2009-05)

Diploma - SunnySide High School (2004-05)