Hailey Rice

I believe a great patient experience starts long before anyone sits in the dental chair. Throughout my time in dental administration, I've discovered that welcoming patients, educating them about their oral health, and making each visit a positive experience is what I enjoy most. I thrive in fast-paced environments, learning new skills, and finding solutions when challenges arise.

Known for my friendly personality and willingness to jump in wherever needed, I bring professionalism, positivity, and a genuine passion for helping others to every team I'm a part of.

Dental Front Office Coordinator at Lone Star Pediatric Dental & Braces (2025-03 – Present)

• Provided exceptional patient service by ensuring comfort, clear communication, and personalized care throughout each visit.
• Verified dental insurance coverage and obtained detailed insurance breakdowns to ensure correct billing and treatment estimates.
• Presented treatment plans clearly to patients, explaining procedures, costs, and insurance benefits to support informed decision-making.
• Collected and processed patient payments, maintaining accuracy in financial transactions and daily reports.
• Filed insurance claims promptly and efficiently to ensure timely reimbursement for both patients and the practice.
• Posted insurance payments and reconciled patient accounts with precision and attention to detail.
• Managed confirmation calls, scheduling, and patient communcations for a high-volume dental practice which reduced missed appointments and improved daily patient flow.
• Collaborated with the dental team to support clinical operations, maintain HIPAA compliance, and deliver high-quality, patient-centered care.

Supply and Logistics Specialist at Army National Guard (2023-07 – 2026-05)

• Managed inventory, records, and accountability for thousands of dollars in equipment and supplies.
• Maintained accurate documentation and data entry in enterprise resource management systems.
• Coordinated shipping, receiving, and distribution operations while ensuring regulatory compliance.
• Trained team members on procedures, documentation standards, and inventory control practices.
• Demonstrated exceptional attention to detail, organization, and problem-solving in fast-paced environments.
• Collaborated with cross-functional teams to ensure operational efficiency and mission success.

911 Dispatcher/Call Taker at BELL COUNTY COMMUNICATIONS (2023-02 – 2025-03)

• Managed 100+ emergency and non-emergency calls per shift while prioritizing life-threatening situations and documenting accurate information.
• Dispatched emergency medical services to various locations in a timely and efficient manner.
• Effectively communicated with EMS personnel, providing accurate information and instructions.
• Utilized computer-aided dispatch (CAD) system to track and monitor EMS units.
• Maintained detailed records of all dispatched calls, ensuring accuracy and completeness.
• Coordinated with other emergency response agencies to ensure seamless communication and collaboration during incidents.
• Ensured compliance with department policies regarding confidentiality of sensitive information shared over the phone or radio channels.
• Assisted in training new dispatchers on procedures, protocols, systems usage, call handling techniques etc.
• Responded calmly and professionally during high-stress situations, maintaining composure while handling multiple tasks simultaneously.
• Maintained a calm demeanor under pressure while dealing with distressed callers or challenging situations.

Group Leader (Afterschool Care) at YMCA (2022-09 – 2023-02)

• Provided compassionate mentorship to children, fostering a safe and supportive environment.
• Facilitated group discussions and team-building exercises, promoting inclusivity and cooperation.
• Communicated effectively with parents and guardians, providing updates on children's progress and well-being.

Front Desk Agent at HOLIDAY INN EXPRESS (2019-09 – 2022-09)

• Provided a warm welcome to guests, facilitating smooth check-in and check-out procedures.
• Resolved guest inquiries and issues promptly, demonstrating a commitment to customer satisfaction.
• Managed reservations and room assignments effectively, optimizing hotel occupancy.

Cashier/Customer Service Representative at SPARE TIME EVENT CENTER (2018-02 – 2022-09)

• Processed transactions accurately and efficiently, handling cash and electronic payments.
• Provided friendly and attentive customer service, enhancing the guest experience.
• Managed customer inquiries and resolved issues promptly, ensuring customer satisfaction.
• Assisted in coordinating events and parties, contributing to the success of special occasions.

Bachelor's degree in Dental Hygiene – Temple Community College (2024-08 - Present)

High School Diploma in General Studies – Belton High School (2018-08 – 2022-05)