Youth Crisis Stabilization Facilitator Lead - WCS- Wisconsin Community Services, Inc. - Watertown, WI
(2024-05)
- Managed multiple tasks simultaneously while maintaining focus on key objectives.
- Adapted facilitation style to accommodate various learning preferences and group dynamics.
- Managed group dynamics and conflicts professionally, promoting positive and inclusive atmosphere.
- Served as a treatment specialist in the milieu supporting therapeutic interactions by coaching skill use throughout activities, modeling appropriate behavior, teaching, and reinforcing use and generalization of skills through a token economy system.
- Used evidence based best practices for youth with mental health, substance use and life needs. Including Dialectical Behavior Therapy (DBT), trauma informed care, motivational interviewing, youth centered and culturally reverent approaches while celebrating youth's development and identity.
- Used motivation and engagement strategies to encourage youth involved in systems such as court services and Department of Children and Families to participate in treatment programming and involvement in program activities.
- Always provided active sight and sound supervision to youth and families with complex needs.
- Assessed youth behavior for risk to self or others and behavioral changes with in the treatment milieu and communicate with clinical staff regarding appropriate support as needed.
- Calmly and responsibly responded during crisis situations and intervene to de-escalate using trained and approved methods and techniques of verbal and physical intervention to maintain safety in the environment.
- Attended clinical supervision as required in DHS 34.
- Maintained confidentiality within all written and verbal communications
- Adhered to state licensing and County requirements.
- Adhered to WCS Policies and Procedures.
- Was responsible for training new staff, being a role model, and orientating staff to the Youth Crisis Stabilization Program.
- Acted as a shift leader to ensure staff are following programming and meeting the needs of the youth in the program.
- Redirected and coached staff. Shared staff-related performance concerns with supervisors.
- Ensured all policies, procedures, and protocols are being followed in accordance with State of Wisconsin and Department of Health Services operation standards.
- Ensured that Youth Treatment Specialists are carrying out clinical recommendations.
- Closely monitored all documentation requirements and work with the Assistant Program Director to ensure incident reporting.
- Collaborated closely with the resident care supervisor and leadership team to develop programming, monitor compliance, and measure outcomes.
- Administered medication and ensure staff are aware of medication changes in collaboration with medical providers and nursing staff.
Behavioral Health Care Coordinator - Journey Mental Health Center - US
(2023-07 - 2024-05)
- Worked within the CCS program for Dane County, providing robust and comprehensive care for people with mental health and/or substance use recovery.
- Completed community based direct services with clients and their systems, creating individually tailored recovery plans assessments, and services to fit their needs.
- Work was performed in a busy office environment and in the community serving consumers of all ages.
- Worked with consumers in the community and at times within consumers' homes.
- Monitored client progress through assessments and evaluations.
- Maintained accurate documentation of all client information according to HIPAA standards.
- Educated clients on available programs such as housing assistance, job training.
- Participated in team meetings to discuss cases and plan interventions.
Recruiter - Oxford Global Resources - US
(2021-09 - 2023-07)
- Took a 'hands on' approach to recruiting by not relying on job boards.
- Sourced consultants with leading edge, critical skills to fill job listings and build a database.
- Maintained and developed strong relationships with consultants currently on assignment and resolve all issues including those related to benefits, payroll, and performance.
- Recruit, schedule and interview consultants over the phone to assess skills and match with appropriate client managers.
- Qualify job listings by working with potential and existing client managers and Account Managers.
- Present job opportunities to candidates and present candidates to client managers; prepare both sides for the interview.
- Input consultant information and all communication notes into the database, including work history and references.
- Negotiate bill and pay rates.
- Educate consultants and clients on company's benefits and policies.
- Administer corrective actions, terminate consultants and consult with corporate departments as needed.
Patient Access Representative - SSM Health West Clinic - US
(2021-03 - 2021-09)
- Gathered information from patients and entered into the Epic database. Seeked appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
- Assists with coordination of activities related to insurance pre-certification/authorization.
- Performs clerical and reception duties associated with patient registration.
Closer/Cashier - Driftless Market - US
(2017-10 - 2020-12)
- Completed all necessary closing procedures nightly including stocking, cleaning, and preparing the store for the following day.
- Supported and helped through a change in management by being a resource for how the store had been run and gave ideas on how it could be improved.
- Responsible for safely securing the building for the night by locking doors and ensuring that equipment was working properly or unplugged.
- Trained new closers and new management on store maintenance and closer duties.
- Handled and organized cash for transactions and closing.
- Excellent customer service skills including being polite, efficient, and accommodating while working with a variety of customers and their needs such as severe allergies or dietary restrictions.
- Assisted in problem-solving and increasing efficiency by outlining possible issues and giving many possible solutions.
Resident Assistant - University of Wisconsin - Platteville - US
(2018-08 - 2019-05)
- Managed a university residence hall floor of ethnically diverse undergraduate students by being a resource and support for students, as well as, maintaining conduct and safety codes.
- Maintained all bulletin boards and fliers with accurate, up-to-date, and useful information.
- Counseled students on various personal and academic issues such as roommate disagreements, seeking academic support, and personal mental health.
- Received education on emergency procedures in a large facility that included checking emergency devices, evacuating a large building, and addressing an active shooter.
